Andrea Del Rocio Vazquez
Los Angeles,USA
Summary
Dynamic professional with extensive experience at LA Integrative Gastroenterology, specializing in leadership and client relations. Proven expertise in optimizing workflows and managing cases, resulting in improved patient engagement and operational efficiency. Recognized for developing impactful training programs and enhancing team performance, leading to increased service delivery and patient satisfaction.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
MSW Intern / Guardianship Program
Alliance for Children’s Rights
Los Angeles, CA
08.2025 - Current
- Conduct intake screenings and guardianship interviews with caregivers.
- Draft case summaries, process recordings, and court-related documentation in alignment with confidentiality and NASW ethical guidelines.
- Support families navigating the probate guardianship process and connect caregivers with appropriate resources.
- Communicate with attorneys, case managers, and internal teams to ensure coordinated follow-up.
- Manage sensitive, emotionally heavy cases using trauma-informed and culturally responsive engagement.
Practice Manager/Executive Assistant
LA Integrative Gastroenterology
Los Angeles, CA
09.2013 - Current
- Led training and onboarding for new staff, creating workflows to ensure consistency, compliance, and patient-centered service delivery.
- Provided bilingual (English/Spanish) communication support to strengthen engagement with diverse client populations.
- Served as a resource for patients and families, offering clear guidance on services, scheduling, and insurance navigation.
- Supervised front office and administrative teams, coordinating daily intake, scheduling, and patient flow across providers.
- Managed EHR documentation processes, ensuring HIPAA compliance and supporting operational reporting needs.
- Implemented workflow improvements that enhanced intake procedures, minimized service delays, and improved staff productivity.
- Maintained accurate EHR records, supporting organizational documentation standards and patient confidentiality protocols.
- Monitored daily intake and scheduling data to identify service gaps and implement corrective actions.
- Collaborated with external labs and referral partners to ensure streamlined communication and coordinated care support.
Junior Audit Support Specialist
Hacker, Douglas and Company LLC
Los Angeles, CA
10.2011 - 01.2013
- Conducted research and analysis of legal documents and contracts, ensuring accuracy and compliance with regulations.
- Assisted in preparing detailed audit reports to support policy adherence and process improvements.
- Implemented a structured digital filing system to improve accessibility and organization of critical legal documents.
- Maintained and reviewed extensive case files, ensuring all required documentation was properly cataloged.
Clinic Coordinator / Team Leader
Medical Support Los Angeles
Pasadena, CA
05.2009 - 09.2011
- Managed high-volume appointment scheduling across multiple statewide clinics, ensuring smooth patient flow.
- Communicated with providers and staff to streamline scheduling processes and meet patients’ needs.
- Promoted to Team Leader and trained new clinic coordinators, improving department efficiency.
- Provided ongoing coaching and support to team members, ensuring adherence to best practices.
- Collaborated with Quality Assurance to identify and address inefficiencies in clinic workflows.
- Assisted in implementing new scheduling policies to enhance patient care and staff productivity.
Front Desk Coordinator
Associated Students Accounting Office
Northridge, CA
08.2006 - 01.2008
- Organized invoices, receipts, and student records, improving accessibility and efficiency for audits and financial tracking.
- Maintained a structured filing system, reducing retrieval time and improving document accuracy.
- Managed incoming and outgoing mail to ensure timely distribution and smooth office operations.
- Assisted students, faculty, and visitors by providing accurate information and directing inquiries efficiently.
- Answered and routed calls, reducing wait times and ensuring requests reached the appropriate department.
- Supported inventory audits by ensuring accurate documentation, helping the department stay audit-ready.
Education
Master of Social Work -
California Baptist University
Riverside, CA04.2027
Bachelor of Science - Public Service and Public Policy
Arizona State University
Phoenix, Arizona05.2025
Skills
- Leadership
- Team Development
- Client Relations
- Problem-Solving
- Workflow Optimization
- Organization
- Strong Communication
- Collaboration
- Analytical Thinking
- Decision-Making
- Case management
Hobbies and Interests
- Travel & Cultural Exploration
- Fitness & Wellness
Languages
- English, Native
- Spanish, Native
Certification
Psychological First Aid (PFA) — National Child Traumatic Stress Network / FEMA
Timeline
MSW Intern / Guardianship Program
Alliance for Children’s Rights
08.2025 - Current
Practice Manager/Executive Assistant
LA Integrative Gastroenterology
09.2013 - Current
Junior Audit Support Specialist
Hacker, Douglas and Company LLC
10.2011 - 01.2013
Clinic Coordinator / Team Leader
Medical Support Los Angeles
05.2009 - 09.2011
Front Desk Coordinator
Associated Students Accounting Office
08.2006 - 01.2008
Master of Social Work -
California Baptist University
Bachelor of Science - Public Service and Public Policy
Arizona State University