Andrea De Vera-Igarta
Kihei,HI
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Blue Hawaiian Helicopters. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in warehouse safety and stock rotation, demonstrating attention to detail and a strong work ethic. Punctual and reliable, committed to achieving operational excellence.
Overview
26
26
years of professional experience
Work History
Receiver/Stocker
Lowes Home Improvment
Kahului, HI
12.2022 - Current
- Unloaded and inspected incoming merchandise for quality and accuracy.
- Organized stock in designated storage areas to facilitate easy access and inventory management.
- Operated warehouse equipment, including forklifts and pallet jacks, ensuring safety compliance.
- Collaborated with team members to achieve efficient stocking processes and minimize delays.
Guest Relations Associate
Blue Hawaiian Helicopters
Kahului, HI
01.2018 - 10.2020
- Facilitated guest check-in and check-out processes to enhance customer satisfaction.
- Resolved guest inquiries and concerns promptly, ensuring positive experiences.
- Coordinated communication between departments to streamline service delivery.
- Developed and maintained up-to-date knowledge of local attractions and events for guest recommendations.
- Assisted in training new staff on company policies and customer service best practices.
- Collaborated with management in planning special events to improve guest engagement activities.
- Trained new Guest Relations Associates, promoting a consistent standard of excellence within the team.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Assisted guests with variety of services and local attraction information.
Housekeeper
Millennium Realty
Makawao, HI
02.2015 - 01.2018
- Collaborated with management to improve cleaning processes, resulting in enhanced productivity and service quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Cashier
Takamiya Market
Wailuku, HI
03.2008 - 10.2010
- Greeted customers entering store and responded promptly to customers needs
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Learned duties for various positions and provided backup at key times.
Head Cashier
Kmart
Kahului, HI
02.2006 - 03.2008
- Supervised cash handling processes, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers, fostering a collaborative team environment.
- Implemented efficient checkout procedures, reducing customer wait times during peak hours.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Learned and worked in other departments to cover staffing shortages. (examples Little Caesars)
- Answered phones calls and transferred customer to correct extensions
- Worked behind customer service counter to handle returns and help customers with inquiries
Lead Cashier
Treats and Sweets
Wailuku, HI
06.1999 - 12.2004
- Supervised daily cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained and mentored new cashiers on procedures, enhancing team efficiency and service quality.
- Implemented process improvements to streamline checkout procedures, reducing wait times for customers.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Took orders and prepared food for customers.
- Worked flexible schedules to ensure coverage when short staffed
- Opened and closed store with accurate procedures
- Prepped and cooked food for the day
- Greeted customers and fulfilled customers requests in a timely manner
Education
Henry Perrine Baldwin High School
Wailuku, HIMEO School For Adults
Kahului, HI02.2009
Skills
- Customer service
- Sales experience
- Leadership qualities
- Team player attitude
- Stamina and endurance
- Coachability
- Punctual and reliable
- Effective communication
- Warehouse safety
- Time management
- Heavy lifting
- Attention to detail
- Relationship building
- US Driver's license
- Stock rotation
- Pallet jack use
- Problem-solving
- Critical thinking
Timeline
Receiver/Stocker
Lowes Home Improvment
12.2022 - Current
Guest Relations Associate
Blue Hawaiian Helicopters
01.2018 - 10.2020
Housekeeper
Millennium Realty
02.2015 - 01.2018
Cashier
Takamiya Market
03.2008 - 10.2010
Head Cashier
Kmart
02.2006 - 03.2008
Lead Cashier
Treats and Sweets
06.1999 - 12.2004
Henry Perrine Baldwin High School
MEO School For Adults