Andrea D. Hum
Visalia,CA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2017
2017
years of professional experience
Work History
Sales and Service Lead
Sephora
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Department Manager Service Experience
Nordstrom Rack Visalia
- Led team in achieving sales targets through effective merchandise presentation and customer engagement.
- Streamlined inventory processes, enhancing accuracy and reducing discrepancies in stock levels.
- Mentored and trained staff on operational standards, improving overall team performance and efficiency.
- Developed and implemented staff scheduling systems to optimize workforce management and coverage.
- Analyzed sales data to inform strategic decisions on product placement and promotions.
- Fostered a customer-centric environment by resolving issues promptly and ensuring satisfaction.
- Collaborated with cross-functional teams to enhance store operations and drive overall productivity.
- Conducted performance reviews for team members, providing constructive feedback to support professional growth.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.
- Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Increased customer satisfaction with proactive issue resolution strategies.
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
- Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
- Improved operational efficiency with introduction of cutting-edge technology solutions.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
- Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
- Enhanced team productivity by implementing streamlined workflow processes.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
- Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Ophthalmologist Assistant/Operating Room Scrub Tech
Visalia Eye Center
05.2014 - 12.2016
- Assisted ophthalmologists in patient examinations and procedures to enhance workflow efficiency.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Educated patients on pre- and post-operative care, improving understanding of treatment processes.
- Prepared examination rooms and sterilized instruments, ensuring compliance with safety protocols.
- Managed appointment scheduling to optimize clinic operations and reduce patient wait times.
- Collaborated with clinical team members to streamline procedures and improve patient care quality.
- Conducted preliminary tests such as visual acuity and tonometry, supporting diagnostic accuracy.
- Trained new staff on office protocols and equipment usage, fostering a collaborative work environment.
- Contributed to the positive reputation of the practice by consistently delivering exceptional patient care and fostering strong relationships with referring physicians.
- Streamlined clinic operations with effective inventory management and timely ordering of supplies.
- Participated in team meetings aimed at improving clinic performance, offering valuable input based on hands-on experience as an Ophthalmologist Assistant.
- Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
- Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
- Educated patients on eye care routines, leading to increased compliance with prescribed treatment plans.
- Reduced wait times for patients by efficiently preparing exam rooms between appointments, ensuring all necessary equipment was ready for use.
- Maintained up-to-date knowledge of industry advancements through continuing education courses and training seminars.
- Contributed to the success of the practice by providing exceptional customer service to patients both in-person and over the phone.
- Achieved consistent accuracy in test results through diligent adherence to established protocols during exams such as visual acuity testing or tonometry measurements.
- Improved office efficiency by maintaining accurate patient records and scheduling appointments.
- Provided crucial support during emergency situations involving eye injuries, collaborating with healthcare professionals to ensure proper treatment and care.
- Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
- Played a key role in the development of patient-focused marketing materials to attract new clients and increase overall clinic revenue.
- Promoted a safe and welcoming environment for all patients regardless of age, ethnicity, or background through compassionate interaction and communication skills.
- Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
- Assisted in the fitting of contact lenses, ensuring optimal comfort and vision for patients while educating them on proper lens care.
- Collaborated closely with ophthalmologists to develop individualized care plans for patients with various ocular conditions.
- Assisted in surgical procedures, ensuring a sterile environment and proper set-up for smooth operations.
- Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Assisted surgical team in preparing instruments and supplies for procedures.
- Maintained sterile environment by following established safety protocols and guidelines.
- Monitored patients' vital signs during surgery to ensure safety and stability.
- Organized and sterilized surgical tools to enhance operational efficiency.
- Supported surgeons by anticipating needs and providing necessary instruments promptly.
- Trained new staff on proper equipment handling and safety measures.
- Implemented process improvements that reduced turnaround time for instrument preparation.
- Collaborated with medical team to streamline workflow during high-volume procedures.
- Displayed exceptional attention to detail when preparing patients for surgery, including positioning them correctly on the operating table and applying sterile drapes as required.
- Upheld HIPAA regulations at all times when working with sensitive patient data related to medical histories or treatment plans.
- Completed extensive training on new medical devices to ensure seamless integration into current procedures without compromising patient care quality.
- Kept operating rooms stocked with essential supplies while managing inventory levels efficiently to minimize waste during procurement processes.
- Streamlined workflow in the operating room by effectively prioritizing tasks during high-pressure situations.
- Promoted adherence to infection control policies through thorough decontamination of operating rooms after each procedure.
- Contributed to a positive team atmosphere, fostering strong communication among surgeons, nurses, anesthesiologists, and other healthcare professionals.
- Enhanced surgical efficiency by maintaining a sterile environment and organizing surgical equipment for easy access.
- Facilitated timely completion of suturing tasks by handing over appropriate suture materials as requested by surgeons during wound closure processes.
- Mitigated potential complications during surgery by promptly recognizing and addressing any issues with equipment or supplies.
- Assisted in complex surgeries by anticipating surgeon needs and providing necessary instruments promptly.
- Improved patient safety with diligent sterilization of surgical tools and proper disposal of contaminated materials.
- Enhanced patient care by participating in ongoing professional development opportunities and staying informed on industry best practices.
- Ensured smooth operation of surgical procedures, collaborating closely with the surgical team and adhering to strict protocols.
- Developed expertise in a wide range of surgical specialties such as orthopedics, neurology, and cardiothoracic procedures, broadening the scope of assistance provided to surgical teams.
- Demonstrated flexibility and adaptability when faced with unexpected changes in surgical schedules or staffing needs.
- Maintained accurate inventory counts for all supplies, enabling optimal resource allocation and cost control measures.
- Reduced surgery time, ensuring quick instrument turnover through efficient organization and preparation.
- Increased patient satisfaction, demonstrating empathy and professionalism while addressing concerns or answering questions pre-and postoperation.
- Supported successful surgeries by regularly inspecting surgical equipment for damage or wear, ensuring prompt repairs or replacements when needed.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
- Maintained safe working environments by adhering to safety protocols and reporting hazards.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Prepared patients for surgery by cleaning and disinfecting surgical sites and positioning patients.
- Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
- Kept accurate records of surgeries to maintain patient confidentiality.
- Created safe operating environments for invasive and non-invasive procedures.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
Lead Client Coordinator
Courtyard Aesthetics/Visalia Eye Center
09.2011 - 05.2014
- Coordinated patient schedules to optimize clinic workflow and reduce wait times.
- Assisted in managing client communications, enhancing customer satisfaction and engagement.
- Supported administrative tasks, ensuring accurate record-keeping and documentation.
- Processed patient intake forms, verifying information for completeness and accuracy.
- Implemented follow-up procedures for appointments, improving client retention rates.
- Collaborated with healthcare providers to facilitate seamless patient care transitions.
- Trained new staff on operational procedures, fostering a collaborative work environment.
- Analyzed feedback data to recommend service improvements and enhance client experiences.
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed.
- Established long-term relationships with clients by consistently delivering exceptional service.
- Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
- Contributed to the development of company-wide best practices for client coordination, resulting in increased efficiency and better overall service delivery.
- Organized company events and conferences attended by clients while maintaining a professional image.
- Provided comprehensive administrative support to the team, enabling efficient functioning and timely deliverables.
- Streamlined communication channels for improved client coordination and project management.
- Assisted in the development of marketing initiatives that increased brand awareness and generated new business opportunities.
- Consistently met or exceeded set targets for customer retention rates through proactive relationship-building efforts.
- Developed effective presentations that clearly communicated project updates, milestones, and outcomes to clients during meetings or conference calls.
- Adapted quickly to changing industry trends & internal processes—ensuring a seamless client experience.
- Worked closely with account managers to develop customized proposals that met unique client needs & budget constraints.
- Supported sales team members with product knowledge & targeted market research leading to successful prospecting efforts.
- Assisted in contract negotiations by gathering relevant data and presenting options in line with both company objectives & client requirements.
- Analyzed client feedback to identify areas for improvement, implementing necessary changes for enhanced service delivery.
Department Manager Accessories
Nordstrom Rack Fresno
12.2010 - 09.2011
- Led daily operations to ensure high standards of customer service and store presentation.
- Developed and implemented training programs for staff to enhance product knowledge and sales techniques.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Oversaw inventory management, optimizing stock levels and reducing shrinkage through effective controls.
- Collaborated with cross-functional teams to execute promotional campaigns and drive foot traffic.
- Mentored team members on best practices in customer engagement and conflict resolution skills.
- Streamlined operational processes, resulting in improved efficiency and reduced overhead costs.
Assistant Cosmetics Department Manager
Nordstrom
11.2006 - 12.2010
- Oversaw daily operations of cosmetics department, ensuring adherence to visual merchandising standards.
- Trained and mentored staff on product knowledge and customer service best practices.
- Analyzed sales trends to optimize inventory levels and enhance product assortment.
- Collaborated with vendors to coordinate promotions and special events for cosmetics launches.
- Implemented training programs that improved team performance and customer satisfaction scores.
- Developed strategic plans for seasonal sales initiatives, resulting in increased foot traffic.
- Managed budgeting processes for department expenses, maintaining profitability targets consistently.
- Enhanced customer engagement through personalized consultations and tailored recommendations.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Maintained accurate inventory and sales records for department.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Oversaw daily operations, delegating tasks efficiently to promote a smooth workflow within the team.
- Established brand loyalty among customers by hosting special events featuring makeup artists and skincare experts.
- Spearheaded cross-functional collaborations between departments, resulting in increased store-wide sales and customer satisfaction.
- Managed team of 65 associates in cosmetics department to achieve and maintain highest standards of customer service.
Christian Dior Counter Manager
Nordstrom
03.2005 - 11.2006
- Managed daily operations of counter, ensuring exceptional customer service and product availability.
- Trained and mentored new team members on sales techniques and product knowledge.
- Collaborated with visual merchandising team to maintain appealing product displays.
- Analyzed sales trends to optimize inventory levels and enhance customer engagement.
- Developed promotional strategies to increase foot traffic and drive sales growth.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Conducted regular audits of inventory to ensure accuracy and minimize shrinkage.
- Implemented training programs focused on improving team productivity and service quality.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to Dior counter.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Collaborated with team members to improve overall store performance and achieve targets.
Education
No Degree - General Studies
Goldenwest Community College
Huntington Beach, CA06.1997
High School - AP Honor Student, ASB Student Government, and Cheer Squad
Artesia High School
Lakewood, CA06.1996
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Multitasking
- Excellent communication
- Critical thinking
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Ophthalmologist Assistant/Operating Room Scrub Tech
Visalia Eye Center
05.2014 - 12.2016
Lead Client Coordinator
Courtyard Aesthetics/Visalia Eye Center
09.2011 - 05.2014
Department Manager Accessories
Nordstrom Rack Fresno
12.2010 - 09.2011
Assistant Cosmetics Department Manager
Nordstrom
11.2006 - 12.2010
Christian Dior Counter Manager
Nordstrom
03.2005 - 11.2006
High School - AP Honor Student, ASB Student Government, and Cheer Squad
Artesia High School
Sales and Service Lead
Sephora
Department Manager Service Experience
Nordstrom Rack Visalia
No Degree - General Studies
Goldenwest Community College