Andrea Diaz
Ankeny
Summary
Friendly and enthusiastic with a strong ability to quickly learn new tasks and cultivate valuable customer relationships. Representing the establishment with a consistently friendly and professional demeanor, providing clients with a comprehensive range of hair care services. Achieving sales targets is a priority, continuously promoting products through demonstrations and personalized recommendations. Known for a positive and upbeat personality, excelling in interpersonal interactions and possessing an efficient and organized nature. Contributing to team success is important, skilled at completing daily assignments and always willing to take on any task. Adapts quickly to new needs and policies, ensuring seamless transitions in the workplace.
Dynamic educator and salon owner with expertise in client engagement, professional hair coloring, and attention to detail. Proven ability to create a safe learning environment while driving innovative hairstyling techniques.
Results-driven professional with extensive experience in salon operations and cosmetology education. Skilled in bilingual communication and marketing strategy development, fostering client relationships, and enhancing service quality to drive customer satisfaction and retention.
Overview
5
5
years of professional experience
Work History
Educator
School of cosmetology
Ames
08.2025 - Current
- Instructed students in practical applications of hair styling and skin care.
- Organized workshops to enhance student skills in makeup artistry and aesthetics.
- Maintained a safe and clean learning environment for all students.
- Collaborated with staff to update curriculum based on industry trends.
- Guided students in building portfolios showcasing their cosmetology work.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Organized activities and resources to promote student engagement in learning.
- Collaborated with colleagues to share best practices in teaching methods.
- Encouraged critical thinking skills among students through problem-solving activities.
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.
- Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.
- Enforced rules for behavior and procedures for maintaining order among students.
- Established expectations for student behavior while maintaining an atmosphere of mutual respect.
- Adapted instructional methods according to the changing needs of the school district.
Salon Owner
Zada Salon
Ankeny
03.2025 - Current
- Managed daily salon operations and coordinated staff schedules effectively.
- Developed marketing strategies to attract new clients and enhance brand visibility.
- Oversaw inventory management and ensured product availability for services.
- Implemented customer feedback systems to improve service quality and satisfaction.
- Maintained compliance with health and safety regulations in salon environment.
- Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
- Promoted services and products.
- Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
- Developed and implemented a comprehensive salon business plan to guide operations, marketing and financial decisions.
- Monitored industry trends so that services offered remain up-to-date and relevant.
- Established relationships with local businesses to promote cross-marketing opportunities for mutual benefit.
- Participated in community events or fundraisers that help raise awareness about the salon's offerings.
- Analyzed and recorded personnel and operational data and wrote activity reports.
Hairstylist
Salon
03.2024 - 12.2024
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Increased client base with innovative hairstyling techniques and trends.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Maintained clean and organized work station, complying with health and safety standards.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Resolved guest complaints about service or style.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Maintained regular client list and successfully handled walk-in customers.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Consulted with clients to determine desired hairstyles and treatments.
- Performed haircuts, coloring, and styling according to client specifications.
Hairstylist
Salon
03.2021 - 03.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Maintained clean and organized work station, complying with health and safety standards.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Demonstrated thorough knowledge of all salon products and services.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Maintained cleanliness and organization of workstations and salon equipment.
- Educated clients on proper hair care products and techniques for maintenance.
- Assisted in inventory management of salon supplies and products.
- Collaborated with team members to ensure smooth salon operations during busy periods.
- Developed strong relationships with clients to encourage repeat visits and referrals.
Education
Associate -
Aveda Institute
West Des Moines, IADiploma -
Clarke Community High School
Osceola, IASkills
- Specialize in Hand-Painted Balayage
- Service Excellence
- Professional Hair Coloring
- Hair Cutting Expertise
- Prioritization and Scheduling
- Current Fashion Insights
- Maintained Health and Safety Standards
- Professional Salon Treatments
- Meeting Coordination
- Attentive Listening Ability
- Client Engagement
- Skilled in Makeup Techniques
- Marketing Strategy Development
- Color corrections
- Bilingual Communication Skills
- Thoroughness in Task Execution
- Dedicated Work Ethic
Languages
•English
•Spanish
Licenses
- Cosmetology license, Barber license, and Educator license.
Timeline
Educator
School of cosmetology
08.2025 - Current
Salon Owner
Zada Salon
03.2025 - Current
Hairstylist
Salon
03.2024 - 12.2024
Hairstylist
Salon
03.2021 - 03.2024
Associate -
Aveda Institute
Diploma -
Clarke Community High School