Andrea Diaz
Carrollton,TX
Summary
Dynamic team leader with expertise in customer service and inventory management, recognized for rapid learning, effective communication, and adept problem-solving skills, consistently enhancing team productivity and ensuring customer satisfaction in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Device Sorting & Packing Technician
Assurant
Lewisville, Texas
10.2025 - Current
- Sorted, scanned, and packed mobile devices for efficient distribution.
- Processed incoming inventory shipments to ensure accurate stock management.
- Maintained organized storage areas to facilitate easy product access.
- Conducted regular inventory counts to uphold stock accuracy standards.
- Adhered to quality and safety standards in a fast-paced environment.
- Implemented inventory control measures to enhance operational efficiency.
Team Lead
Panera Bread
The Colony, Texas
08.2023 - 11.2025
- Supervised daily team operations, enhancing overall staff support and productivity.
- Trained new staff on customer service protocols and food safety practices.
- Coordinated shift schedules to maintain adequate staffing during peak hours.
- Conducted regular team meetings to improve communication and align objectives.
- Delegated daily tasks to optimize team performance and efficiency.
- Provided customer service, managed cash transactions, and resolved customer issues.
Customer Service Representative
UPS Store
The Colony, Texas
09.2025 - 09.2025
- Supported customers with shipping and packaging services at retail location.
- Delivered information on services and pricing to clarify options for customers.
- Resolved customer issues efficiently while providing administrative support.
Cashier / Server
Emelias Tex-Mex
The Colony, Texas
11.2024 - 01.2025
- Accurately processed transactions in a high-traffic Tex-Mex establishment.
- Sustained organized checkout environment during busy hours.
- Utilized point-of-sale system for cash, credit, and debit payments.
- Worked collaboratively with staff to optimize customer experience during rush periods.
- Performed tasks delegated by management to enhance workflow.
Associate
Walmart
Frisco, Texas
09.2024 - 09.2024
- Facilitated customer inquiries and service requests for enhanced satisfaction.
- Managed inventory levels to ensure optimal stock availability.
- Collaborated with team members to uphold store cleanliness and organization.
- Supported general operations, contributing to a streamlined workflow.
- Executed multiple tasks simultaneously while ensuring meticulous attention to detail.
Package Handler
UPS Warehouse
Fort Worth, Texas
- Sorted packages by destination, enhancing delivery efficiency.
- Operated scanning equipment to track shipments accurately.
- Loaded and unloaded trucks in compliance with safety protocols.
- Collaborated with team members to achieve daily operational objectives.
Education
High School Diploma -
The Colony High School
The Colony, TX05-2025
Skills
- Customer service
- Team leadership
- Organization and multitasking
- Problem solving
- Communication skills
- Working under pressure
- Digital literacy
- Software proficiency
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Device Sorting & Packing Technician
Assurant
10.2025 - Current
Customer Service Representative
UPS Store
09.2025 - 09.2025
Cashier / Server
Emelias Tex-Mex
11.2024 - 01.2025
Associate
Walmart
09.2024 - 09.2024
Team Lead
Panera Bread
08.2023 - 11.2025
Package Handler
UPS Warehouse
High School Diploma -
The Colony High School