Andrea Dick
Locust Grove,VA
Summary
Patient-focused pharmacy technician equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Fredericksburg, VA
08.2023 - Current
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Maintained accurate records of financial transactions related to pharmacy operations.
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Worked closely with store manager to maintain day-to-day operations.
- Managed weekly schedules and requests for leave.
- Administered vaccines to immunize patients against communicable diseases.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
Senior Certified Pharmacy Technician
Walgreens
Fredericksburg, VA
06.2021 - 08.2023
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Provided customer service to patients regarding their prescription medications.
- Verified patient information, including allergies, drug interactions, and contraindications.
- Resolved billing issues with insurance companies or other third-party payers.
- Filled prescriptions accurately under the direction of a pharmacist.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Monitored expiration dates on medications in order to maintain product integrity.
- Participated in continuing education programs designed to enhance job knowledge.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Point of Sale Associate
Kohl's
Culpeper, VA
10.2016 - 08.2020
- Processed customer payments accurately and efficiently.
- Demonstrated knowledge of store products and services to customers.
- Assisted customers with locating items, answered questions, and provided information on product features.
- Performed opening and closing procedures including counting money, balancing cash registers, reconciling daily sales receipts.
- Maintained cleanliness of checkout area and other areas as needed.
- Adhered to loss prevention policies by monitoring suspicious activity at the register area.
- Cross-trained in various departments throughout the store to assist with tasks when needed.
- Supported team members during peak times or when short staffed.
- Ensured accuracy of pricing through verifying UPC codes against price tags.
- Utilized problem solving skills to resolve any discrepancies at the register area quickly.
- Greeted customers promptly and asked detailed questions to quickly determine needs.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Delivered superior service to customers by establishing positive support and meeting shopping needs.
- Welcomed customers, offering assistance to help find store items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
Education
Bachelor of Science - Biology
University of Mary Washington
Fredericksburg, VA05-2022
Associate of Science - General Studies
Germanna Community College
Locust Dale, VA05-2018
Skills
- Workflow Optimization
- Medication Dispensing
- Training and Mentoring
- Drug Inventory Management
- Inventory Control
- Regulatory Compliance
- Employee Management
- Quality Assurance Controls
- Insurance Billing
- Medication Ordering
- Direct Patient Care
- Personnel Management
- Immunizations
- Performance Metrics
Certification
- PTCB Certification
- Virginia Department of Health Professions
License
Timeline
Pharmacy Operations Manager
Walgreens
08.2023 - Current
Senior Certified Pharmacy Technician
Walgreens
06.2021 - 08.2023
Point of Sale Associate
Kohl's
10.2016 - 08.2020
Bachelor of Science - Biology
University of Mary Washington
Associate of Science - General Studies
Germanna Community College