Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Andrea Dick

Pharmacy Technician
Locust Grove,VA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
years of professional experience
2
Certification

Work History

CVS Pharmacy

Certified Pharmacy Technician
02.2024 - Current

Job overview

  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Managed opening and closing duties for pharmacy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Resolved third-party billing, computer system and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Walgreen's Pharmacy

Pharmacy Operations Manager
08.2023 - 02.2024

Job overview

  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Developed policies and procedures for effective pharmacy management.
  • Collaborated with store manager to maintain daily operations.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Walgreens

Certified Pharmacy Technician
06.2021 - 08.2023

Job overview

  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Kohls Department Store

Point of Sale Associate
10.2016 - 08.2020

Job overview

  • Restocked and organized merchandise in front lanes.
  • Assisted customers with special services, account updates, and promotional options.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

University of Mary Washington
Fredericksburg, VA

Bachelor of Science from Biology
05-2022

Germanna Community College
Locust Dale, VA

Associate of Science from General Studies
05-2018

Orange County High School
Orange, VA

High School Diploma
05-2016

Skills

  • Pharmacist support
  • Advanced math skills
  • Pharmacy operations
  • Manual and automated medication dispensing
  • Problem-solving skills
  • Pharmacy and customer records management
  • FDA and HIPAA compliance
  • Multitasking and organization
  • Verbal and written communication
  • Workflow optimization
  • Team collaboration
  • Billing and coding

Certification

  • CPhT - Certified Pharmacy Technician
  • PTCB Certification
  • Virginia Department of Health Professions License

Timeline

Certified Pharmacy Technician

CVS Pharmacy
02.2024 - Current

Pharmacy Operations Manager

Walgreen's Pharmacy
08.2023 - 02.2024

Certified Pharmacy Technician

Walgreens
06.2021 - 08.2023

Point of Sale Associate

Kohls Department Store
10.2016 - 08.2020

University of Mary Washington

Bachelor of Science from Biology

Germanna Community College

Associate of Science from General Studies

Orange County High School

High School Diploma

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Andrea DickPharmacy Technician