Andrea Dixon
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive 10+ years experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
American National Insurance Co
10.2020 - 04.2022
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Analyzed patient's abilities to pay for services to determine charges on sliding scales.
- Helped holders of insurance policies resolve their concerns in timely and professional fashion.
Member Service Representative
Jonas Fitness
05.2018 - 09.2020
- Train and assist entry-level customer service specialist by helping them improving listening skills, communication and multitasking abilities.
- Place or cancel orders from direct customers, distributors, and agents.
- Answer average of 100 calls per day in high volume call center environment.
- Consistently earned "above average' or "excellent" on call quality evaluations.
- Responded to customer calls and emails to answer questions about products and services
Inbound Technical Support Agent
Empereon Marketing
07.2016 - 03.2018
- Configured hardware, devices, and software to set up work stations for customers.
- Helped to resolve recurring product complaint by analyzing reports, which led to 70% reduction in number of tickets for this specific issue.
- Provided Help Desk based IT phone support to end users for fast paced web hosting firm including service support, troubleshooting and customer service.
- Responded to customer inquiries and provided technical assistance over phone and in person
Panel Secretary
GCAD Appraisal District
03.2015 - 05.2016
- Maintain administrative support to Appraiser and Board Members of District.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Booked all meetings, conferences and filed 24+ documented cases into electronic record system per day.
- Developed updated spreadsheets in databases to track, analyze and report on performance.
Desk Clerk
Coastal Health
01.2012 - 02.2015
- Gathered information from clients regarding associated medical providers.
- Prepared personal injury, medical payment, uninsured and other claim types.
- Stayed on top of all records requests case management functions with open and clear communication.
- Greeted visitors & customers upon arrival, offered assistance, and answered questions to build rapport.
- Managed over 50 customers calls per day
Education
High School Diploma -
College of The Mainland
Texas06.2016
Skills
- Detail-oriented
- Time Management
- Problem-solving skills
- Building customer loyalty
- MS Excel
- Microsoft Office
- MS Word
- Product Knowledge
- Complaint resolution
Timeline
Healthcare Customer Service Representative
American National Insurance Co
10.2020 - 04.2022
Member Service Representative
Jonas Fitness
05.2018 - 09.2020
Inbound Technical Support Agent
Empereon Marketing
07.2016 - 03.2018
Panel Secretary
GCAD Appraisal District
03.2015 - 05.2016
Desk Clerk
Coastal Health
01.2012 - 02.2015
High School Diploma -
College of The Mainland