Andrea Doffing
Customer Support Lead/Executive Assistant
Occidental,CA
Summary
Diligent Event Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work History
Executive Assistant
Open Door Insurance Services
Occidental, CA
10.2020 - Current
- Respond to over 50 emails and customer calls per day to facilitate communication and enhance business processes.
- Run reports regarding client and policy status's then organize data into proper e-filing systems increasing work flow ease.
- Perform expert level communication as lead customer service representative.
- Trained junior office staff in correct procedures and reporting requirements; established training manual.
Waitress
Hazel
Occidental, CA
06.2015 - 03.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business by over 90%.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Storyteller
Yoga Through Storytelling/Myself
Sonoma County, CA
03.2014 - 03.2020
- Developed over 100 original stories based on emotional needs of students.
- Implemented specific yoga postures and breath work through each tale often using humor, song, dance, and playing of musical instruments.
- Provided healthy, life long EQ tools for students.
- Educated students and teachers on how to go within to find all that is needed.
Education
200 Hours - Viniyoga Teacher Training
West Side Yoga/ Mirka Kraftsow
Sebastopol, CA11.2017
Associate of Arts - Dance Performance & Choreography
San Francisco State University
San Francisco, CA 09.1995 - 05.1998
High School Diploma -
Ursuline High School
Santa Rosa, CA05.1993
Skills
- Active Listener Understanding needs or problems before offering support
- Empathetic Understanding other perspectives by imagining myself in their situation, while maintaining ability to tap into infinite solutions
- Solution Oriented Expert at remaining calm; effective at collaborating with teams Proficient at refocusing conversations toward solutions or sets of potential solutions
- Efficient with Time Skilled at prioritizing tasks, finishing them in order that allows room in to be very attentive to clients
- Switch Gears Smoothly Can change course without skipping beats, then find workable solutions
- Responsible Great at accepting responsibility when appropriate; always share credit
Accomplishments
- Added, renewed and grew fundraising and donation contributions for the Graton Day Labor Center in 2017.
- Raised awareness and significant funding in 2017 amidst a fire storm for Undocumented Workers in Northern California.
- Successfully campaigned and implemented a No Idling policy at the Santa Rosa French American School (SRFACS) in 2020 (pre VID!)
- Authored the SRFACS Climate Resolution in 2018.
- Completed LifeBook in 2020
- Completed WildFit in 2021
Additional Information
Received a Congressional Award for being an Outstanding Citizen from Nancy Pelosi in 2005
Affiliations
- Chair of the SRFACS Green Committee
- Member of the Occidental Community Council
- Volunteer at the Redwood Empire Food Bank
Timeline
Executive Assistant
Open Door Insurance Services
10.2020 - Current
Waitress
Hazel
06.2015 - 03.2020
Storyteller
Yoga Through Storytelling/Myself
03.2014 - 03.2020
Associate of Arts - Dance Performance & Choreography
San Francisco State University
09.1995 - 05.1998
200 Hours - Viniyoga Teacher Training
West Side Yoga/ Mirka Kraftsow
High School Diploma -
Ursuline High School
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