Google Suite
Andrea Doherty
Summerville,SC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Owner/Operator Manager
Summerville Appliance Repair
08.2019 - Current
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Reduced financial inconsistencies while assessing and verifying billing invoices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Counter Salesperson
Trible's, Inc.
07.2017 - 03.2019
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Answered telephone calls to offer information and promote business products.
- Welcomed customers and offered immediate assistance in line with business policies.
- Documented orders in computer system with general conditions and special customer requirements.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
- Informed customers about important policies and conditions on sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Arts - English Literature
Miami University
Oxford, OHSkills
- Sales negotiation
- Financial reporting
- Operations management
- Staffing
- Hiring
- Cost management
- Client relationship management
- Inventory management
- Accounting principles
- Documentation and reporting
- Business operations management
- Business planning
- Payroll processing
- Personnel management
- Dispatching
Software
Excel
Quickbooks
Timeline
Owner/Operator Manager
Summerville Appliance Repair
08.2019 - Current
Counter Salesperson
Trible's, Inc.
07.2017 - 03.2019
Bachelor of Arts - English Literature
Miami University
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