Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Dominguez

Phoenix,Az

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

7
7
years of professional experience

Work History

Public Area Attendant

Arizona Grand Resort
02.2025 - Current
  • Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
  • Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
  • Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
  • Collaborated with team members to ensure a thorough and timely completion of assigned tasks throughout the property.
  • Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.

Janitorial Maintenance Supervisor

Affiliated Maintenance
08.2023 - 01.2025
  • Mentored junior staff members in professional development opportunities that led them toward career advancement within the organization.
  • Streamlined inventory management, ensuring adequate supplies were always available for timely completion of tasks.
  • Assisted in hiring new staff members, providing thorough training in janitorial practices, policies, and procedures to ensure consistent performance across the team.
  • Established strong relationships with vendors and suppliers for better pricing negotiation on products used regularly throughout the facility.
  • Reduced employee turnover by fostering a positive work culture that emphasized teamwork, respect for diversity, open communication channels between staff members.
  • Improved cleanliness and overall appearance of the facility by implementing rigorous cleaning schedules and maintenance routines.

Cement Mason

Vincon Engineering
11.2019 - 03.2021
  • Contributed to increase in positive online reviews by focusing on quality, safety, and client satisfaction.
  • Expanded skill set through ongoing professional development, staying current on industry trends and best practices for cement masonry work.
  • Completed 25 jobs with quality and efficiency, resulting in excellent client feedback.
  • Suggested improvements to safety protocols through new training initiatives, resulting in 85% reduction in incidents.
  • Enhanced project efficiency by planning and executing accurate cement masonry work.

Customer Service Representative

Republic Services
04.2018 - 06.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Education

High school -

Primavera high school
05.2014

Skills

  • VPN
  • Bilingual
  • Windows
  • IOS
  • Android
  • Junos OS
  • Sales force
  • Networking
  • MacOS
  • Email communication
  • Presentation software
  • Spreadsheets
  • Communication and collaboration tools
  • Customer service representative
  • Strong work ethic
  • Cleaning proficiency
  • Safety awareness
  • Flexibility

Languages

Spanish
Native or Bilingual

Timeline

Public Area Attendant

Arizona Grand Resort
02.2025 - Current

Janitorial Maintenance Supervisor

Affiliated Maintenance
08.2023 - 01.2025

Cement Mason

Vincon Engineering
11.2019 - 03.2021

Customer Service Representative

Republic Services
04.2018 - 06.2019

High school -

Primavera high school

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Andrea Dominguez