Andrea Domitrovic
Cambridge,OH
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
26
26
years of professional experience
Work History
Housing Choice Voucher Program Manager
Cambridge Metropolitan Housing Authority
05.2005 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
Customer Service Representative/Training Mentor
Peoples Bank
04.1999 - 05.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Human Resources Management
Franklin University
Columbus, OH12-2014
Skills
- Team leadership and direction
- Policy and procedure improvements
- Team training and development
- Performance monitoring
- Customer and personnel training
- Program performance analysis
- Professional writing
- Project Management
- Regulatory Compliance
- Performance reviewing
- Problem-solving abilities
- Reliability
- Customer Relations
- Conflict Resolution
Timeline
Housing Choice Voucher Program Manager
Cambridge Metropolitan Housing Authority
05.2005 - Current
Customer Service Representative/Training Mentor
Peoples Bank
04.1999 - 05.2005
Bachelor of Science - Human Resources Management
Franklin University
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