Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Andrea Donate

West Branch

Summary

I am an experienced hospitality professional with a track record in efficiently managing reservations and delivering exceptional customer service. I have expertise in handling booking inquiries, resolving issues efficiently, and maintaining meticulous records ensures a seamless guest experience. I have a strong commitment to giving each guest personalized and individual attention and giving them the best experience possible, with the ability to adapt swiftly to changing needs and challenges in a fast-paced environment. I am passionate about enhancing guest satisfaction and contributing to the overall success of the company.

Overview

10
10
years of professional experience

Work History

Website Manager

Ginger Brother Tales
02.2024 - Current
  • Managed website updates and maintenance, ensuring optimal performance and security.
  • Analyzed user data to inform design changes and improve navigation experience.
  • Designed user-friendly website layouts enhancing navigation and user experience.
  • Implemented SEO best practices to improve search engine visibility of client websites.
  • Conducted usability testing, gathering feedback to refine design elements and functionality.

Coloring Book Artist

Ginger Brother Tales
02.2024 - Current
  • Developed unique artistic concepts for storytelling and character design.
  • Collaborated with writers to enhance narrative through visual representation.
  • Led creative brainstorming sessions to generate innovative ideas.
  • Improved production processes by implementing efficient design practices.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Contributed to creative process through original ideas and inspiration.

Website Administrator

Kayety
10.2019 - 09.2023
  • Led development and review of contractual documents binding relationship between company and clients, partners, vendors and employees
  • Monitored social media and online sources for industry trends
  • Increased sales by 30% by implementing new online design techniques
  • Researched and analyzed information into briefing papers, reports and project papers
  • Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content

Online Seller

Kayety
10.2019 - 09.2023
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans
  • Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts between company and business partners, vendors and suppliers
  • Designed and prepared technical reports, studies and related documentation
  • Increased sales by 30% by implementing new online design techniques
  • Provided analytical rationale to identify, develop and implement activities within allocated account base

Hotel Reservations Agent

Hyatt Hotels Corp
08.2020 - 03.2023
  • Managed customer inquiries through live chat, ensuring prompt and accurate responses.
  • Resolved guest issues by collaborating with various hotel departments to enhance service quality.
  • Analyzed chat interactions to identify trends and improve response strategies.
  • Implemented feedback mechanisms to gauge customer satisfaction and drive service improvements.
  • Optimized chat workflows, reducing average response time while maintaining high service standards.
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
  • Managed booking systems to ensure accurate reservations and customer satisfaction.
  • Assisted customers with inquiries, providing exceptional service to enhance guest experiences.
  • Resolved booking discrepancies through effective communication and problem-solving skills.
  • Implemented process improvements that reduced booking errors and enhanced workflow efficiency.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Restaurant Hostess

Don Beto’s: Tacos & Tequila
09.2019 - 04.2020
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid customer dissatisfaction
  • Managed over 60 customer calls per day
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times

Cashier

Food Lion
12.2018 - 03.2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Managed over 30 customer calls per day
  • Operated cash register for cash, check and credit card transactions with utmost accuracy
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Restocked, arranged and organized merchandise in front lanes to drive product sales

Shift Lead

Dunkin' Donuts
10.2018 - 12.2018
  • Trained new employees by relaying information on company procedures, safety requirements, and delivered constructive criticism upon completion of job tasks
  • Increased sales by 10% by implementing new product placement and presentation
  • Kept employees operating productively and working on task to meet business and customer needs
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
  • Conducted daily inspections to evaluate operational activities and implement timely resolutions for diverse concerns

Restaurant Server

Ingredient
04.2018 - 10.2018
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Took take out orders and managed over 40 customer calls per day
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty

Academic Tutor

Green Hope High School
04.2016 - 07.2018
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
  • Created special handouts, study guides and assessments to evaluate and boost student knowledge
  • Worked with students in classrooms, small study areas or home environments to provide educational support
  • Stressed importance of good study habits and developed homework schedules, encouraging students to create personalized study plans
  • Offered complete instructional support for students unable to attend regular classes

Education

High School Diploma -

Green Hope High School
Cary, NC

Skills

  • Strategic sales knowledge
  • Training development aptitude
  • Service standard compliance
  • Good listening skills
  • Creative problem solving
  • Hospitality service expertise
  • Databases
  • Conflict mediation
  • Project management
  • Peer training
  • Research and Development

Accomplishments

  • Website Co Founder
  • Online Shop Co Owner
  • Foster Parent with the Society for the Prevention of Cruelty to Animals
  • Successfully conducted several dog rescue operations

Affiliations

  • Administrator, Ginger Brother Tales, February 2024 to Current
  • Co Owner, Ginger Brother Tales Online Store, February 2024 to Current

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Website Manager

Ginger Brother Tales
02.2024 - Current

Coloring Book Artist

Ginger Brother Tales
02.2024 - Current

Hotel Reservations Agent

Hyatt Hotels Corp
08.2020 - 03.2023

Website Administrator

Kayety
10.2019 - 09.2023

Online Seller

Kayety
10.2019 - 09.2023

Restaurant Hostess

Don Beto’s: Tacos & Tequila
09.2019 - 04.2020

Cashier

Food Lion
12.2018 - 03.2019

Shift Lead

Dunkin' Donuts
10.2018 - 12.2018

Restaurant Server

Ingredient
04.2018 - 10.2018

Academic Tutor

Green Hope High School
04.2016 - 07.2018

High School Diploma -

Green Hope High School

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