Andrea Donnell
Jacksonville,TX
Summary
Compassionate and dedicated Patient Care Technician with experience at UT Health Tyler, skilled in vital signs monitoring and patient advocacy. Proven ability to enhance patient comfort and safety through effective communication and crisis intervention. Committed to delivering high-quality care while ensuring compliance with HIPAA regulations and fostering a supportive environment.
Offering caring and empathetic approach with strong desire to learn and grow in healthcare setting. Brings foundational knowledge in patient care principles and demonstrates ability in performing essential tasks such as taking vital signs and assisting with daily living activities. Ready to use and develop skills in communication and patient support in Desired Position role.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UT Health Tyler
06.2025 - Current
Psychiatric Nursing Assistant
Rusk State Hospital
03.2024 - 06.2025
- Assisted nursing staff in monitoring patient behavior and emotional well-being.
- Documented patient progress and incidents accurately in electronic health records.
- Supported daily living activities, enhancing patient comfort and independence.
- Collaborated with interdisciplinary teams to implement care plans effectively.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
- Supported patients'' emotional well-being, providing compassionate listening and empathetic responses during difficult moments.
Sales Associate
Walmart
09.2023 - 03.2024
- Assisted customers with product inquiries and ensured satisfaction through effective communication.
- Maintained organized merchandise displays to enhance shopping experience and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to replenish stock and maintain inventory levels on the sales floor.
- Trained new associates on operational procedures and customer service standards for optimal performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Shift Leader
Dollar General
12.2021 - 08.2023
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on company policies and best practices.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Conducted cash handling procedures, maintaining accuracy during transactions.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Jacksonville High School
Jacksonville TxSkills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Blood glucose monitoring
- Specimen collection
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Patient services
- Compassionate care
- Patient advocacy
- Health monitoring
- Vitals documentation
- HIPAA compliance
- Certified in CPR/AED
- Vital signs
Certification
- NCPCT - Patient Care Technician
- CPR
- BLS
Timeline
Patient Care Technician
UT Health Tyler
06.2025 - Current
Psychiatric Nursing Assistant
Rusk State Hospital
03.2024 - 06.2025
Sales Associate
Walmart
09.2023 - 03.2024
Shift Leader
Dollar General
12.2021 - 08.2023
Jacksonville High School
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