Andrea Donoghue
Tyler,TX
Summary
Accomplished professional with a robust background in administrative and customer service roles, notably at US Dermatology Partners. Excelled in time management and MS Office, demonstrating adaptability and a keen ability to work under pressure. Proven track record of enhancing operational efficiency and providing exceptional support to team members and clients alike.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
Christus Trinity Mother Frances Hospital
Tyler, TX
08.2022 - 04.2023
- Successfully verify and obtain patients' medical eligibility and benefits by utilizing online websites or by contacting the carriers directly.
- Obtain and process pre-certification (authorizations).
- Obtaining referrals for patients when they are not covered.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Facilitated communication between patients, staff members, and third party payers.
Scheduler
US Dermatology Partners
Tyler, TX
05.2023 - 10.2024
- Detail oriented, professional attitude, reliable
- Management and organizational skills to support the leadership of this function
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and team mate support needs
- Able to communicate effectively in English, both verbally and in writing
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Basic to intermediate computer operation
- Proficiency with Microsoft Excel, Word, and Outlook
- Specialty knowledge of systems relating to job function
Appraisal Specialist
Loan Depot
Remote, CA
04.2019 - 06.2022
- Communicating with Panel Appraisers to obtain status updates/ETA for reports
- Updating appraisers Error and Omissions policies
- Data entry
- Effectively communicating with Appraisal Coordinators, Appraisal Managers, providing updates on current pending orders.
- Provides excellent customer service to prospective clients.
- Verifies information submitted by customer through online inquiry.
- Quickly builds rapport with potential clients.
- Identifies customer goals and objectives; helps customer achieve goals and objectives.
- Builds Sales pipeline.
- Maintain monthly reports via Excel.
Attorney Clerk II -
Orange County Public Defender
Santa Ana, CA
07.2001 - 07.2006
- Conducting legal research.
- Writing legal documents, such as motions and subpoenas.
- Maintaining and organizing files.
- Answering calls, taking messages and handling correspondence.
- Managing databases.
- Prioritizing workloads.
Education
Business
Rancho Santiago Community College
Orange, CASkills
- Ability to Work Under Pressure
- Adaptability
- Time Management
- MS Office
Accomplishments
- Awarded Top Transfer Agent in Contact Center for May & June, 2019
- Acknowledged into 'Elite Squad'
- Ranked #1 in Contact Center for August 2019
- Demonstrated a Mentor role as a 'Shadow" for new hires.
Timeline
Scheduler
US Dermatology Partners
05.2023 - 10.2024
Patient Access Representative
Christus Trinity Mother Frances Hospital
08.2022 - 04.2023
Appraisal Specialist
Loan Depot
04.2019 - 06.2022
Attorney Clerk II -
Orange County Public Defender
07.2001 - 07.2006
Business
Rancho Santiago Community College