Andrea Douglas
Wentzville,MO
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
Patient Representative
Grissom Services
Maryland Heights, MO
02.2022 - Current
- Spoke to patients to determine if personal data or insurance information had changed.
- Ensured compliance with federal, state, and local laws governing HIPAA practices.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Obtained informed consent and payment documentation from patients and filed in system.
ASMT
Walgreens
St Ann, Missouri
06.2018 - 06.2022
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Department Manager
Toys R Us
Sunset Hills, Missouri
11.2013 - 06.2018
- Proposed or approved modifications to project plans.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Performed opening and closing duties as part of management team and handled cash management.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Criminal Justice
Everest University
Tampa, FL04-2014
Skills
- Patient payment processing
- Team collaboration
- Conflict resolution
- Data entry
- Staff support
- Interpersonal communication
- Scheduling appointments
- Team leadership
- Payment processing
- HIPAA compliance
- Customer service
- Problem solving
- Retail merchandise quality standards
- Retail services
- Retail sales
- Sales and retail experience
- Retail floor stocking
- Retail management background
- Retail pharmacy procedure knowledge
References
References available upon request.
Timeline
Patient Representative
Grissom Services
02.2022 - Current
ASMT
Walgreens
06.2018 - 06.2022
Department Manager
Toys R Us
11.2013 - 06.2018
Bachelor of Science - Criminal Justice
Everest University
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