Andrea Downer
Beacon,NY
Summary
Strategic Facilities Management Professional with expertise in operational strategy and customer service. Developed safety protocols and managed vendor relationships to enhance efficiency and reduce costs. Strong background in sales and operations management, fostering team performance and customer satisfaction through effective conflict resolution and time management.
Overview
29
29
years of professional experience
Work History
Sales Manager
Archipelago at Home - Furniture & Gift Store
Cold Spring, New York
07.2017 - 12.2024
- Managed daily operations of sales department, supervising staff to drive team performance.
- Performed sales consultations and educated clients on products and services.
- Managed inventory levels to ensure timely availability of popular furniture and gifts, enhancing customer satisfaction.
- Coordinated with suppliers to ensure timely product delivery, facilitating uninterrupted sales operations.
- Implemented visual merchandising strategies that improved store layout and presentation, attracting more customers.
- Analyzed customer feedback to refine product offerings and enhance shopping experience.
- Provided technical support to customers, addressing inquiries about product features and enhancing customer satisfaction.
Owner - Cleaning & Personal Assistant Business
Self-employees (Owned Business)
Garrison, New York
11.2010 - 05.2017
- Established operational procedures and workflow planning to streamline business processes.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Developed social media strategy to enhance brand identity and drive revenue growth.
- Negotiated with vendors for optimal product pricing, significantly increasing profit margin.
- Created customer service protocols to improve client satisfaction and retention rates.
Manager of Facilities
Pig Hill Inn Bed & Breakfast
Cold Spring, New York
03.2005 - 09.2010
- Oversaw daily facility operations at historic bed and breakfast, ensuring seamless guest experiences.
- Managed maintenance schedules for guest rooms and common areas to uphold high standards of guest satisfaction.
- Coordinated vendor services for repairs and landscaping, enhancing property appearance and functionality for guest satisfaction.
- Developed safety protocols ensuring well-being of guests and staff, contributing to a secure environment.
- Implemented energy-efficient practices to reduce utility costs.
- Inspected property regularly to identify maintenance issues and improvements.
- Reviewed vendor invoices for accuracy, ensuring timely payment and budget adherence.
- Organized events that enhanced guest experiences within inn's facilities, fostering positive reviews and repeat visits.
Manager Director
Hudson River Resorts
Cold Spring, NY
10.1995 - 01.2005
- Managed cross-functional teams to streamline operations, enhancing service quality and customer satisfaction.
- Developed and implemented staff training programs, elevating service standards and hospitality skills, resulting in improved guest experiences.
- Coordinated regular meetings to align team goals with organizational objectives, fostering collaboration and accountability.
- Established partnerships with local businesses to enrich guest offerings and experiences.
- Guided junior staff in effective management techniques during training sessions.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Walter Pan's High School/BOCES Technical School
Cortland Manor, NY06-1990
Skills
- Facilities management
- Project management
- Vendor negotiation
- Operational strategy
- Staff training
- Time management
- Conflict resolution
- Effective communication
- Emergency preparedness
Timeline
Sales Manager
Archipelago at Home - Furniture & Gift Store
07.2017 - 12.2024
Owner - Cleaning & Personal Assistant Business
Self-employees (Owned Business)
11.2010 - 05.2017
Manager of Facilities
Pig Hill Inn Bed & Breakfast
03.2005 - 09.2010
Manager Director
Hudson River Resorts
10.1995 - 01.2005
High School Diploma -
Walter Pan's High School/BOCES Technical School