Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Drury

Streator,Illinois

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Sales Associate

Walgreens
04.2014 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Supported inventory management through organizing shelves, restocking products, and disposing of expired items.
  • Maintained clean, well-organized checkout area conducive to efficient operations and enhanced customer experience.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in front end
  • Disposed of trash and recyclables each day to avoid waste buildup.

Photo Specialist

Walgreens
04.2014 - 12.2016
  • Performed opening and closing procedures to keep operations running smoothly.
  • Updated tags, displays and signage for special promotions.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Provided high level of assistance to customers regarding special photo projects.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Handled negative and photo processing.
  • Resolved customer complaints promptly, fostering trust and maintaining client relationships.
  • Assisted clients with selecting appropriate print options based on their specific needs.
  • Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.

Deli Clerk

Walmart
04.2013 - 06.2013
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

High School Diploma -

La Salle-Peru TWP Highschool
La Salle, IL
05-2009

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening Skills
  • Excellent people skills
  • Reliable and punctual
  • Cash Handling
  • POS System Operation
  • Cleaning techniques
  • Display Setup

Timeline

Sales Associate

Walgreens
04.2014 - 12.2016

Photo Specialist

Walgreens
04.2014 - 12.2016

Deli Clerk

Walmart
04.2013 - 06.2013

High School Diploma -

La Salle-Peru TWP Highschool

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Andrea Drury