Andrea Drury
Phoenix
Summary
Dynamic Server Manager with a proven track record at Ck's Tavern and Grill, excelling in team training and operating system management. Cultivated guest loyalty through exceptional service and proactive issue resolution, while empowering staff to enhance performance. Committed to continuous improvement and compliance with food safety standards, ensuring optimal restaurant operations.
Overview
13
13
years of professional experience
Work History
Server Manager
Ck's Tavern and Grill
12.2014 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Server Manager
Tukee's Sports Grille
09.2012 - 12.2014
- Liaised between servers and upper management to address issues and manage challenges.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
- Empowered team members through targeted training sessions on server management best practices and troubleshooting techniques.
- Fostered culture of continuous improvement, leading by example
- Cultivated warm relationships with regular customers.
Education
Nursing
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2028
Skills
- Operating system management
- Team Training
- Backup management
- Team coordination
Timeline
Server Manager
Ck's Tavern and Grill
12.2014 - Current
Server Manager
Tukee's Sports Grille
09.2012 - 12.2014
Nursing
Maricopa Community Colleges, Mesa Community College
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