Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Dugan

Carmel,IN

Summary

Collaborative leader with demonstrated ability to drive high performance results across teams and cultures. Excellent negotiation, project management and organizational expertise. Superior verbal and written communication skills.

Overview

32
32
years of professional experience

Work History

HR Manager

Always Care Home Care
01.2024 - Current

International Program Manager

Go Destination Services
Carmel, IN
04.2022 - 11.2023
  • Navigated partnerships by managing relationships, driving thorough communication and continued support.
  • Developed relationships with and effectively supported Relocation Management Companies, such as Cartus, Bristol Global Mobility (Chewy), Plus Relocation, Santa Fe (Michelin, Engie Belgium & Repsol), RAI, Gerson Relocation, Focus Relocation, Xonex & Aires.
  • Executed 375+ domestic and international relocations for associates in the last calendar year.
  • Achieved a 98-100% score on weekly recorded and monitored consultant coaching calls and associate Needs
    Assessment calls over the last year.
  • Co-ordinated solutions for temporary housing, permanent housing, Settling In services, Education Consulting, Cultural Training, Departure Services, Lease Negotiations/Terminations and Hobbies and Special Interests for relocating associates.
  • Investigated customer complaints, identifying and changing processes to remove faults.

Online ESL Instructor

VIPKID
Zionsville, IN
09.2019 - 04.2022
  • Operated as an Independent Contractor teaching English to students, ages 4 through 18 in China, Korea & Japan
  • Educated students, ages 4 through 18, in Grammar, Advanced Grammar, Proper Pronunciation, Phonics &
    Major Course lessons (Level 1 through Level 8).
  • Instituted positive classroom management strategies and disciplinary rules to effectively handle challenging behavioral issues
  • Maintained accountability for student progress and implemented corrective actions and instructional enhancements to overcome obstacles
  • Acquired over 800+ students & taught 4500+ classes.

Editor/Independent Contractor

Pearson
Carmel, IN
06.2001 - 07.2002
  • Enhanced accuracy, consistency, and appropriateness of printed or digital materials to improve readability.

Cosmetic Procedures Sales Consultant

Dawes Fretzin Dermatology Group
Indianapolis, IN
05.1996 - 05.2001
  • Provided patient consultative services to address patient concerns regarding stretch marks, fine lines and wrinkles, dark spots, acne scarring, laser hair removal and overall skin appearance and vitality.

Office Administrator/Human Resources Specialist

Dawes Fretzin Dermatology Group
Indianapolis, IN
06.1995 - 05.2001
  • Expanded a new dermatology practice from 2 employees to 30+ staff members.
  • Analyzed monthly accounts receivable reports for physicians.
  • Supported budget management by implementing strict expense monitoring and documentation practices.
  • Improved the daily work of office staff to verify adherence to quality standards, deadlines, and proper procedures.
  • Cultivated and maintained relationships with various mid-level insurance claims managers in an effort to maximize accounts receivable.
  • Executed bi-weekly payroll for 20 employees.

Financial Services Consultant

Lincoln Financial Group
Carmel, IN
05.1993 - 05.1995
  • Provided consultative services and financial products to clients, such as term, universal and whole life insurance policies, as well as, short and long term disability products.
  • Acquired Series 6 & Series 63 licenses.
  • Leveraged opportunities to build client base, contacting prospective customers to assess needs and recommend available services.
  • Completed sales by preparing comprehensive forms and agreements.
  • Created balanced financial plans based on status and goals of each client.
  • Discussed contract details to explain complexities and foster customer comprehension.
  • Guided clients in financial plan development, applying individual criteria to formulate advantageous strategy.
  • Determined and met customer needs based on thorough financial assessments.
  • Converted warm prospects to committed customers using persuasive communication skills and detailed product information.

Education

Bachelor of Arts - English and Sociology

Indiana University Bloomington
Bloomington, IN
05.1993

Skills

  • Vendor Relationship Management
  • Verbal and Written Communication
  • Account Management
  • Customer Service
  • Problem-Solving
  • Organizational Performance
  • Effective Negotiations

Timeline

HR Manager

Always Care Home Care
01.2024 - Current

International Program Manager

Go Destination Services
04.2022 - 11.2023

Online ESL Instructor

VIPKID
09.2019 - 04.2022

Editor/Independent Contractor

Pearson
06.2001 - 07.2002

Cosmetic Procedures Sales Consultant

Dawes Fretzin Dermatology Group
05.1996 - 05.2001

Office Administrator/Human Resources Specialist

Dawes Fretzin Dermatology Group
06.1995 - 05.2001

Financial Services Consultant

Lincoln Financial Group
05.1993 - 05.1995

Bachelor of Arts - English and Sociology

Indiana University Bloomington

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