Andrea Duncan
Burkburnett
Summary
Over the years, I have gained qualities from working in a diverse amount of career fields. I have found that my passion is to help people. Having worked in an airline industry, I understand the responsibilities are not to be taken lightly and that people's lives and experience are in one's hands. I wish to provide Southwest Airlines with exactly that. My goal is to make every passenger a priority and provide a fun experience while being a valuable member of the Southwest Airline family.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Self-Employed
10.2020 - Current
- Provided personalized consultations to assess client needs and preferences.
- Performed a variety of hair cutting, coloring, and styling techniques to enhance client appearance.
- Maintained cleanliness and organization of workstations to promote a safe environment.
- Developed loyal clientele through exceptional customer service and follow-up communication.
Staffing Coordinator
City Wide Property Services
02.2018 - 06.2019
- Coordinated staffing schedules of 53 employees to maximize operation functionality.
- Collected and reviewed time sheets in timely manner for payroll processing.
- Controlled inventory and supplies needed for day to day operations.
- Assisted HR with interviews and the hiring process providing manpower for growing business.
Human Resources Manager
McDonalds - S&C Ramirez Enterprises Inc.
01.2016 - 01.2018
- Responsible for seven McDonald Franchise Restaurants supporting 400 employees.
- Established and conducted new employee orientation and training programs.
- Prepared, updated, and maintained HR policies and procedures based on management guidelines.
- Conducted investigations, maintained records, and represented the organization at legal hearings.
- Ensured legal compliance by monitoring and implementing applicable HR Federal an State requirements.
Passenger Service Representative /Aircraft Loadmaster
Atlas Air Worldwide
10.2014 - 01.2016
- Flight operation supervision for contracted military transport aircraft between Air Bases.
- Pre-Flight check-in of passengers, paperwork, and loading of aircraft.
- Calculated Weight and Balance figures for pilot review
- Reviewed flight supplies including fuel and catering.
- Resolved issues regarding flight and provided general customer assistance on the ground and in flight.
- Certified in both Ground Security Coordinator and 747/767's Weight and Balance calculations.
Education
Business
Universidad De Santa Fe
Guanajuato, MX08-2010
Skills
- Social skills
- Friendly communication
- Bilingual
- Professionalism and ethics
- Staff management
- Customer service
- Multitasking Abilities
- Conflict resolution
- Quality control analysis
- Flight safety procedures
- Team collaboration
Timeline
Cosmetologist
Self-Employed
10.2020 - Current
Staffing Coordinator
City Wide Property Services
02.2018 - 06.2019
Human Resources Manager
McDonalds - S&C Ramirez Enterprises Inc.
01.2016 - 01.2018
Passenger Service Representative /Aircraft Loadmaster
Atlas Air Worldwide
10.2014 - 01.2016
Business
Universidad De Santa Fe
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