Andrea Dupree
DESOTO,Texas
Summary
Experienced Office Manager and administration professional with 27 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Dependable office management professional with experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in all office environments.
Overview
16
16
years of professional experience
Work History
Office Manager
DIVERSE MULTI SERVICES LLC
DUNCANVILLE , TX
2007.11 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed payroll accurately ensuring all employees were paid on time.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Administered payroll and maintained proper documentation of employee personnel.
- Provided training to new hires on office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Used judgment and initiative in handling confidential matters and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed files and records to obtain information and respond to requests.
Education
BBA - Accounting
Alcorn State University
Lorman, MS05.1987
Skills
- Employee Supervision
- Bookkeeping
- Operations Management
- Expense Reporting
- Customer Service
- Office Management
- Financial Accounting
- Office Administration
References
References available upon request.
Timeline
Office Manager
DIVERSE MULTI SERVICES LLC
2007.11 - Current
BBA - Accounting
Alcorn State University
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