Andrea Duran
Rego Park,NY
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient in calendar management, scheduling, data entry and database administration. Exceling in planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
Work History
Administrative Clerk
Zwanger Pesiri
01.2019 - 01.2022
- Answered phone calls and answered questions from potential customers
- Managed over 50 customer calls per day
- Handled complaints and questions, and re-directed calls to other team members
- Acted as first point of contact and set appointments for prospective clients
- Entered daily data in computer systems and documented office activities
- Addressed client inquiries and updated database information
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Utilized CRM system to track and manage leads, keeping appointments organized
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Increased customer service success rates by quickly resolving issues
- Volunteered to help with special projects of varying degrees of complexity
- Performed wide-ranging administrative, financial and service-related functions
- Served as corporate liaison for finance, IT and marketing departments
- Communicated with management to provide feedback on value and productiveness of appointment setting process
- Generated department orders and accompanying documentation
Administrative Assistant
All My Children Daycare
01.2017 - 01.2019
- Transcribed and organized information to assist in preparing speeches and presentations
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Established administrative work procedures to track staff's daily tasks
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Managed paper filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Managed over 50 customer calls per day
- Managed department budgets and generated financial reports for management review
- Developed and updated spreadsheets and databases to track, analyze, and report on performance
Administrative Assistant
IHS Queens Dialysis at South Flushing
01.2012 - 01.2017
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Managed over 40 customer calls per day
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Established administrative work procedures to track staff's daily tasks
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Transcribed and organized information to assist in preparing speeches and presentations
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Executed record filing system to improve document organization and management
- Created and maintained databases to track and record customer data
Office Assistant
Doyaga & Schaefer, Attorneys at Law
01.2009 - 01.2011
- Managed daily data entry and kept clerical information accurate and up-to-date
- Prepared and edited documents to produce precise, accurate and professional communication
- Managed over 50 customer calls per day
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Reviewed files, records and other documents to obtain information to respond to requests
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Processed incoming and outgoing mail and packages according to established procedures
- Informed and supported business leaders through consistent communication and administrative support duties
- Completed clerical tasks such as filing, copying, and distributing mail
Education
Academic Diploma -
Forest Hills High School
Forest Hills, NY06.2007
Skills
- Gaia
- Spectra
- CrownWeb
- DDC & WES
- MS Word, Excel, PowerPoint and Outlook
- ACT!
- EPIC
- Google Suites
- Zendesk
- Filing & Data Entry (50 WPM)
- Acsend
- Hii (Time)
- NHSN
- EMedNYorg
- NPI Lookup
- Centers for Medicare & Medicaid
Languages
English - Fluent
Spanish - Fluent
References
Upon Request
Timeline
Administrative Clerk
Zwanger Pesiri
01.2019 - 01.2022
Administrative Assistant
All My Children Daycare
01.2017 - 01.2019
Administrative Assistant
IHS Queens Dialysis at South Flushing
01.2012 - 01.2017
Office Assistant
Doyaga & Schaefer, Attorneys at Law
01.2009 - 01.2011
Academic Diploma -
Forest Hills High School