Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Andrea Duran

Pea Ridge,AR

Summary

Medical Front Office Supervisor with 10+ years of delivering exceptional customer service. Superior work ethic with proven interpersonal skills to effectively communicate internally and externally. Well versed in Electronic Health Records systems, medical billing, and insurance eligibility verification and authorization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

Living Tree Pediatrics
Bentonville, AR
12.2021 - Current
  • Oversees the day-to-day administration and operations for high-volume pediatric office by providing front desk team members with guidance, support, and the necessary tools to ensure front desk efficiency and overall patient satisfaction
  • Analyze insurance coverage, deductibles, and patient cost-share, followed by patient outreach to provide an overview of covered services and patient financial responsibility
  • Daily document research and maintenance of patient records within electronic health/medical record system
  • Serves as escalation point for patient complaints, front-desk issues, and/or issue resolution for staff, patients, and physicians
  • Provides front desk support in appointment scheduling, patient check-ins, and co-payment collection when needed
  • Reviews patient records and medical procedure codes for accuracy prior to submitting to insurance carrier
  • Collects data, necessary patient records, and medical information as required by the requesting physician
  • Point of contact for external healthcare providers and/or authorized parties concerning patient medical records.

Office Assistant

Hooten Tire Co
Carson City, NV
12.2020 - 12.2021
  • Handling incoming calls and other communications
  • Performing general office clerk duties and errands
  • Maintaining supply inventory
  • Compiling receipts, purchase orders, and budget information
  • Administering payroll.

Teachers Assistant

Mission Avenue Preschool
Carmichael, CA
03.2016 - 12.2020
  • Enforce rules for behavior and procedures for maintaining order among a class of 12 students
  • Instruct students under direction and guidance of teachers
  • Work with students on an individual and small group basis to reinforce learning concepts, help complete assignments, and improve performance
  • Assist with drop off/pick up of students
  • Prepare instructional materials and classroom displays.

Education

Early Childhood Education -

American River College
Sacramento, CA

Skills

  • Scheduling and calendar management
  • Conflict Mediation
  • Oral and writing communication
  • Persuasion skills
  • Administrative tasks
  • Staff Supervision
  • Time Management
  • Written/Verbal Communication
  • Team-oriented leader
  • Budgeting Cash Box
  • Delegation

Certification

  • CPR Certified
  • AED Certified-automated external defibrillator
  • First Aid for Children, Infants, and Adults

References

References available upon request.

Timeline

Front Office Supervisor

Living Tree Pediatrics
12.2021 - Current

Office Assistant

Hooten Tire Co
12.2020 - 12.2021

Teachers Assistant

Mission Avenue Preschool
03.2016 - 12.2020

Early Childhood Education -

American River College

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Andrea Duran