ANDREA DYE- MONTANO
Rio Rancho,NM
Summary
Results-driven retail leader with strong focus on team collaboration and achieving goals. Proven ability to adapt to changing needs and deliver impactful results. Adept in managing operations, enhancing customer experiences, and fostering positive work environment. Known for reliability and strategic problem-solving skills.
Overview
37
37
years of professional experience
Work History
ASSOCIATE STORE TEAM LEADER
Whole Foods Market
09.2012 - Current
- Handled daily operational tasks such as opening/closing routines and cash management ensuring smooth functioning of the store.
- Opened new stores and help stores in other states.
- Improved store efficiency by streamlining processes and optimizing staff scheduling.
- Analyzed sales data to identify trends, optimize product placement, and maximize profits.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experience
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Throughout my time with Whole Foods Market I have received numerous awards for customer service and outstanding team member, sales records and All Star, merchandizing awards.
- Interviewed, trained and coached team members to achieve company and store goals.
PREPARED FOODS, BAKERY AND SPECIALTY TEAM LEADER
Whole Foods Market
03.2007 - 09.2012
- Optimized inventory management, reducing waste and improving overall cost efficiency.
- Achieved significant time savings through the implementation of automation tools that streamlined repetitive tasks within daily operations.
- Improved customer satisfaction ratings by addressing concerns promptly and implementing solutions tailored to individual needs.
- Reduced employee turnover through the development of a positive work environment and offering competitive benefits packages.
- Mentored junior staff members to promote professional growth, sharing expert knowledge of industry best practices which led to higher overall team capabilities.
- Cultivated a culture of continuous improvement within the team by encouraging idea-sharing sessions where employees could suggest new ways of working more efficiently.
RESTAURANT AND CATERING MANGER
Jersey Jacks Eatery
05.2002 - 06.2007
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Maintained stringent budget controls, maximizing profitability without sacrificing quality.
- Reduced waste and optimized resource use by introducing efficient inventory management practices.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
DISTRICT SERVICE; DELI SUPERVISOR
Smith's Food And Drug
06.1988 - 07.2002
- Promoted a positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
- Implemented creative merchandising strategies to increase sales of specialty products within the deli department.
- Reviewed and updated department signage to ensure accurate pricing, nutritional information, and allergen warnings for customers.
- Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
- Assisted in hiring process for new employees within the deli department, conducting interviews and evaluating candidates based on skills and fit with company culture.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
ASSOCIATES DEGREE - PARALEGAL
Ashworth College
PARALEGAL CERTIFICATE PROGRAM -
University Of New Mexico
Skills
- Effective leadership
- Store operations
- Employee scheduling
- Delegation
- Customer service
- Team collaboration
- Relationship building
- Inventory control
- Product merchandising
- Sales target achievement
- Teamwork and collaboration
- Problem-solving
Timeline
ASSOCIATE STORE TEAM LEADER
Whole Foods Market
09.2012 - Current
PREPARED FOODS, BAKERY AND SPECIALTY TEAM LEADER
Whole Foods Market
03.2007 - 09.2012
RESTAURANT AND CATERING MANGER
Jersey Jacks Eatery
05.2002 - 06.2007
DISTRICT SERVICE; DELI SUPERVISOR
Smith's Food And Drug
06.1988 - 07.2002
ASSOCIATES DEGREE - PARALEGAL
Ashworth College
PARALEGAL CERTIFICATE PROGRAM -
University Of New Mexico