Andrea Dziuba
Palmetto Bay,FL
Overview
21
21
years of professional experience
1
1
Certification
Work History
VP of Customer Care
DASI LLC
03.2014 - 10.2016
- Hired and managed team of 10 customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Resolved issues and recommended actions based on production and compliance reports.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Generated customer satisfaction surveys to analyze results into action plans.
Vice President
DASI LLC
06.2000 - 10.2016
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional team of 10 employees for successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Represented organization at industry conferences and events.
HR Manager
DASI LLC
06.2000 - 03.2014
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for over 50 employees, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Managed employee relations, investigating and resolving conflicts to maintain positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Managed employee disputes by employing conflict resolution techniques.
Quality Assurance Manager
DASI LLC
01.2001 - 05.2012
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across organization.
- Trained team members on quality assurance principles, fostering culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Responsible for overseeing documented quality program which was accredited by Aviation Suppliers Association in accordance with FAA Advisory Circular 00-56 which included: maintaining approved suppliers list, verifying that all quality standards were adhered to and followed, performing regular self-audits to check compliance with documented quality standards.
CFO
DASI LLC
06.2000 - 03.2007
- Oversaw budgets, payroll, and accounts payable and receivable.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
- Prepared accurate financial statements to summarize financial health and business performance.
- Managed relationships with external auditors, ensuring smooth and efficient annual audit process with minimal findings or issues identified.
- Mentored finance team members, fostering culture of professional growth and skill development within department.
- Managed financial, operational and human resources to optimize business performance.
Business Manager
MARC USA
05.1995 - 06.2000
- Managed accounts payable and receivable departments and their respective responsibilities including daily client billing, collections, vendor billing entry and payment processing.
- Collaborated on credit decisions and contract negotiations for prospective new clients with upper management.
- Assisted account executives in establishing their annual client revenue projections for over 20 client accounts.
- Processed quarterly financial reports and budgets for Controller and CFO.
- Processed bi-weekly payroll and managed employee benefits programs including medical, dental, disability, life insurance and 401k for 35 employees.
Education
Bachelor Of Science - Advertising
University of Florida
Gainesville, FL05.1994
Skills
- Corporate Communications
- Human Resources Management
- Office Management
- Policy Development
- Bookkeeping
- Office Administration
- Relationship and Team Building
- Employee Motivation and Performance
- Policies and Procedures
- Systems Organization
- Employee Coaching
- Intuit QuickBooks
Certification
Certified Professional Coach
Timeline
VP of Customer Care
DASI LLC
03.2014 - 10.2016
Quality Assurance Manager
DASI LLC
01.2001 - 05.2012
Vice President
DASI LLC
06.2000 - 10.2016
HR Manager
DASI LLC
06.2000 - 03.2014
CFO
DASI LLC
06.2000 - 03.2007
Business Manager
MARC USA
05.1995 - 06.2000
Bachelor Of Science - Advertising
University of Florida
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