ANDREA E. WILLIAMS

• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Identified and resolved discrepancies and errors in customer accounts.
• Participated in training programs to enhance product knowledge and customer service skills.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Exhibited high energy and professionalism when dealing with clients and staff.

•Answered inquiries regarding schedules, accommodations, procedures, or policies.

• Used knowledge of company products and services to recommend solutions to customers.

• Entered customer transaction information into company databases.

• Responded promptly to customer queries to increase overall satisfaction.

• Represented brand during special events, customer interactions and sales.

• Stayed current on customer trends and requirements.

• Word processing

• Answer telephones and give information to callers, take messages

• Transfer calls to appropriate individuals.

• Create, maintain, and enter information into databases.

• Set up and manage paper or electronic filing systems, recording information,

• Updating paperwork, or maintaining documents, such as correspondence or other material.

•Operate office equipment, such as fax machines, copiers, or phone systems

• Greet visitors or callers and handle their inquiries or direct them to the Appropriate persons according to their needs.

• Maintain scheduling and event calendars.

• Schedule and confirm appointments for clients, customers, or supervisors

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Trained team members in successful strategies to meet operational and sales targets.
• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Opened inventory boxes and restocked shelves.
• Received and counted money.
• Accepted and processed customer returns.
• Rotated stock according to dates and protocols.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.