Andrea Elisondo
Administrative Medical Assistant
San Jose,CA
Summary
Enthusiastic and certified Administrative Medical Assistant with a strong desire to contribute to team success. Known for hard work, attention to detail, and excellent customer service. Dedicated to providing exceptional support in healthcare settings. Excellent organizational skills. Motivated to continuously learn, grow, and excel in the dynamic healthcare industry.
Overview
16
16
years of professional experience
Work History
Clerk Recorder's Office Specialist
Santa Clara County
08.2024 - Current
- Follow and understand oral and written instructions and pay close attention to detail
- Exercise independent and sound judgment when assisting the public and performing other job duties, interact tactfully and courteously with the public, and resolve sensitive issues discreetly
- Calculate fees, receive payment, input into computer system, and perform preliminary reconciliation of cash and checks to receipts
- Work under stress and pressure, prioritize work effectively, and handle multiple tasks with accuracy
- Interpret and apply specific laws and ordinances in making decisions as to the legal acceptability of vital records documents for recording
- Perform general clerical and simple accounting tasks
- Use a keyboard with moderate speed and a high degree of accuracy
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provide clerical support to company employees by copying, faxing, and filing documents
Health Service Representative
Santa Clara Valley Medical Center Hospital & Clinics
10.2023 - 07.2024
- Assisted a large volume of patient's (100+) every day with positive attitude and focus on patient needs
- Accepted co-payments and updated patient accounts with latest information
- Suggest alternative services, programs or additional insurance coverage available to patient for a variety of Federal, State, and County programs, including Medi-Cal, Medicare and special programs
- Appointment reminder calls to patients (80+) to remind them of future appointments
- Maintained and updated patient charts (60+)
- Reduced wait times for patients by swiftly completing pre-visit tasks such as insurance verification and intake forms
- General medical terminology
- Demonstrated respect, friendliness and willingness to help wherever needed
- Modern office practices and procedures including basic computer skills ( Outlook, Microsoft Word, Excell, etc.)
- Worked effectively and prioritize conflicting tasks, sometimes in difficult and stressful situations
- Type with accuracy and moderate speed
- Accurately scanned, indexed and inputted documents into electronic health record system
- Upheld HIPAA regulations and standards for protecting patient information
Medical Unit Clerk
Santa Clara Valley Medical Center
04.2020 - 10.2022
- Received, recorded, and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Organized paperwork such as patient charts and reports for office and patient needs
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Prepared admission charts for patients
- Maintained unit census board
- Established and maintained effective working relationships with all levels of medical, professional, administrative and support personnel contacted in the course of work
- Served as as the right hand of the unit charge nurse for the day
- Assisted nursing staff with non-clinical tasks such as transporting specimens or coordinating meal services for patients.
- Collaborated with nurses to maintain appropriate inventory levels of medical supplies, reducing shortage occurrences on the unit
- Answered unit calls and took messages for healthcare staff to maximize team productivity
- Answered multi-line telephone system, provided information, and directed calls
- Arranged discharges and patient transportations
Medical Assistant
Allied Pain And Spine Institute
05.2019 - 10.2019
- Maintained detailed records of test results by entering data and patient information into computer.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, including medication information, symptoms and allergies.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Administrative Medical Assistant- Externship 160hr
Meridian Medical Group
06.2019 - 07.2019
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Organized paperwork such as charts and reports for office and patient needs
- Conducted insurance verification and pre-authorization for patient surgical procedures
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Communicated with patients regarding payments on outstanding accounts
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Front End Manager
Mi Pueblo Food Center
05.2008 - 09.2017
- Hired, trained and evaluated personnel in sales and marketing
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Maintained strong customer relations and effective customer service standards
- Scheduled personnel according to skill sets and coverage needs
- Recorded financial transactions and performed account reconciliations
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively
Education
Certificate - Administrative Medical Assistant
San Jose City College
San Jose, CA2019
BLS/CPR Certified - Admin Medical Assistant
San Jose City College
San Jose, CA2019
High School Diploma - undefined
John Adams High School
Miami, FL2012
Skills
- Customer Service
- Quality Assurance
- Decision Making
- Organizational Skills
- Office support (phones, faxing, filing, scanning, printing)
- Microsoft Office proficiency
- HIPAA Compliance
- Insurance Coverage Verification
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Bi-literate ( English & Spanish)
- Telephone Etiquette
- Customer Satisfaction
- Administrative tasks
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leave4-day work weekTimeline
Clerk Recorder's Office Specialist
Santa Clara County
08.2024 - Current
Health Service Representative
Santa Clara Valley Medical Center Hospital & Clinics
10.2023 - 07.2024
Medical Unit Clerk
Santa Clara Valley Medical Center
04.2020 - 10.2022
Administrative Medical Assistant- Externship 160hr
Meridian Medical Group
06.2019 - 07.2019
Medical Assistant
Allied Pain And Spine Institute
05.2019 - 10.2019
Front End Manager
Mi Pueblo Food Center
05.2008 - 09.2017
Certificate - Administrative Medical Assistant
San Jose City College
BLS/CPR Certified - Admin Medical Assistant
San Jose City College
High School Diploma - undefined
John Adams High School