Andrea Elliott
Service Manager
Minneapolis,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Service Manager
Pro-Tec Design
12.2019 - Current
- Mentor specialists, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Hire, train and supervise team of service staff members to meet business goals.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Collaborate with sales teams to develop comprehensive service packages tailored to individual client needs.
- Successfully manage budgets and allocated resources to maximize productivity and profitability.
- Analyze service reports to identify areas of improvement.
- Coordinate warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Maintain records of service transactions and customer feedback for future reference.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitor team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Coordinate with other departments to maintain streamlined and productive workflow.
- Approve timecards and process service invoicing.
Service Coordinator
UHL Company
05.2017 - 11.2019
- Oversaw the scheduling and dispatching of 29 technicians, maximizing efficiency and minimizing delays in service delivery
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
Field Service Manager
Staybright Electric
11.2015 - 04.2017
- Managed team of up to 10 field technicians over 7 states.
- Conducted quality control checks and kept divisional manager updated on all issues and concerns.
- Maintained fleet and ensured inventory was stocked within each locations warehouse.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Arts - Philosophy
University of Minnesota - Twin Cities
Minneapolis, MN05.2013
Skills
- Analytical Thinking
- Critical Thinking
- Problem-Solving
- Multitasking and Organization
- Team Collaboration and Leadership
- Employee Development
- Quality Control
- Budget Control
- Contract Management
- Estimating and Quoting
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work from home optionWork-life balanceCareer advancementPersonal development programsTimeline
Service Manager
Pro-Tec Design
12.2019 - Current
Service Coordinator
UHL Company
05.2017 - 11.2019
Field Service Manager
Staybright Electric
11.2015 - 04.2017
Bachelor of Arts - Philosophy
University of Minnesota - Twin Cities
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