Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

ANDREA ELLIS

St. Cloud,US

Summary

Patient-focused nurse technician with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, and blood sugar checks and assisting with daily living activities. Demonstrated ability to provide excellent support and care to patients.

Overview

14
14
years of professional experience

Work History

PCT Nurse

AdventHealth
09.2023 - Current
  • Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maintained patient stability by checking vital signs and weight.
  • Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
  • Prepared and maintained records of patient progress and services performed to report changes in patient condition.
  • Documented patient information and care activities in electronic health record.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Member Services Representative

ResultsCX
09.2021 - 09.2023
  • Used common courtesy and expertise to deal with irritated members, conflicts, and difficult situations
  • Assisted members by answering questions, responding to inquiries, and handling phone requests in an average timeframe
  • Entered members data into the clients software system, including, updating account information, and call logs.

Customer Service Representative

Orange County Utilities
02.2014 - 10.2019
  • Provided each customer with exceptional service by listening to their concerns, answering their questions, analyze the root cause, and ensure a solution
  • Answered customer calls promptly to avoid long wait times on hold
  • Communicate with customers over the phone to provide service information, take or enter orders, cancel accounts, or obtain information about complaints
  • Resolve customer service or billing complaints by having bills adjusted, among other things.

Customer Service Representative

Orange County Corrections Department
08.2010 - 02.2014
  • Maintained a high level of professionalism and calmness with customers even in high-stress situations
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
  • Explained to customers in detail, about court dates, and release dates regarding inmates who has been incarcerated, among other relevant inquiries.

Education

Business Administration, Some college (No degree) -

Belhaven University- Orlando
Orlando, FL

GED, 2008 -

Indian River State College Massey Campus
Fort Pierce, FL

LPN Nursing Diploma - LPN Nursing

Donatello School of Nursing And Healthcare
Apopka, FL
06.2024

Skills

  • Inbound calling
  • Microsoft Word
  • Positive learning process
  • Client-focused
  • Excellent communication skills
  • Microsoft Excel
  • Dependable and reliable
  • Customer service/satisfaction
  • Patient Care
  • Healthcare ethics
  • Documentation

Affiliations

Bishop Gerald G Green, The Worship Center International Ministries

Timeline

PCT Nurse

AdventHealth
09.2023 - Current

Member Services Representative

ResultsCX
09.2021 - 09.2023

Customer Service Representative

Orange County Utilities
02.2014 - 10.2019

Customer Service Representative

Orange County Corrections Department
08.2010 - 02.2014

Business Administration, Some college (No degree) -

Belhaven University- Orlando

GED, 2008 -

Indian River State College Massey Campus

LPN Nursing Diploma - LPN Nursing

Donatello School of Nursing And Healthcare

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ANDREA ELLIS