Open To Work
Andrea Elzarian
Richmond,VA
Summary
Dynamic Customer Success Manager with a proven track record, excelling in account management, and client engagement. Skilled in onboarding and training, I foster strong relationships and drive customer retention through data analysis and proactive support. Passionate about connecting with people and ensuring that my clients' and my team's goals are met.
Overview
19
19
years of professional experience
Work History
Customer Success Manager
Cobotiq
Richmond, VA
05.2023 - Current
- Manage a portfolio of accounts, ensuring high adoption and sustained utilization of autonomous cleaning robots within customer facilities.
- Build strong relationships with facility managers and key stakeholders to serve as the primary point of contact and trusted advisor.
- Lead structured onboarding programs, deployment support, and optimization sessions that accelerate customer time-to-value.
- Provide proactive account management through regular business reviews, performance reporting, and feedback collection.
- Identify risks, expansion opportunities, and engagement gaps to support customer retention and growth initiatives.
- Oversee help desk operations and ticket workflows to ensure timely, high-quality issue resolution.
- Develop customer-facing materials including monthly review decks, case studies, training guides, and performance analyses.
- Collaborate cross-functionally with engineering, sales, and operations to improve product performance and customer experience.
Owner / Operator
AMOE Studio / AMOE LLC
Richmond, VA
08.2019 - 04.2023
- Built and managed a small business offering high-quality custom indoor/outdoor home goods.
- Responsible for end-to-end operations including branding, marketing, customer communication, and production.
- Developed strong customer relationships and repeat business through personalized service and quality assurance.
Auction Assistant & Cataloger
MaxSold
Richmond, VA
03.2022 - 10.2022
- Supported successful auction operations by photographing and documenting high volumes of customer inventory.
- Maintained speed, accuracy, and attention to detail in fast-paced environments.
- Coordinated closely with lead auctioneers to ensure smooth event execution.
Front of House Manager
The Byrd Theatre Foundation
Richmond, VA
12.2020 - 04.2021
- Oversaw all aspects of guest experience, coordinating staff and operations for high-volume events.
- Recruited, trained, and managed front-of-house personnel to maintain service standards.
- Managed inventory and operational needs with attention to efficiency and cost control.
Craftsperson / Seamstress
McKinnon & Harris
Richmond, VA
04.2016 - 07.2020
- Produced high-end custom upholstery with precision and quality oversight.
- Trained new team members and implemented process improvements.
- Converted patterns for CNC machinery, supporting scalable production workflows.
Front of House Manager
The Byrd Theatre
Richmond, VA
08.2007 - 04.2016
- Managed staff of 15-20 employees, overseeing scheduling, training, hiring, and performance evaluations.
- Led planning and execution of events including premieres, festivals, and large community programs.
- Handled vendor relationships, distribution negotiations, and operational logistics.
- Ensured compliance with workplace safety and operational standards.
Education
Bachelor of Arts - Art History
Virginia Commonwealth University
Richmond, VASkills
- Account management and client engagement
- Customer success strategies
- Onboarding and training leadership
- Relationship building and stakeholder management
- Data analysis and KPI reporting
- Upsell identification and CRM management
- Help desk tools and project coordination
- Process improvement initiatives
- Presentation development and executive communication
- Communication skills and customer advocacy
- Key account development and schedule management
References
Available upon request
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$88000/yr - $200000/yrTimeline
Customer Success Manager
Cobotiq
05.2023 - Current
Auction Assistant & Cataloger
MaxSold
03.2022 - 10.2022
Front of House Manager
The Byrd Theatre Foundation
12.2020 - 04.2021
Owner / Operator
AMOE Studio / AMOE LLC
08.2019 - 04.2023
Craftsperson / Seamstress
McKinnon & Harris
04.2016 - 07.2020
Front of House Manager
The Byrd Theatre
08.2007 - 04.2016
Bachelor of Arts - Art History
Virginia Commonwealth University