Andrea Epeards
Bloomington,IN
Summary
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Bloomington Regional Rehabilitation Hospital
Bloomington, IN
09.2024 - Current
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Provided emotional support for patients and families during difficult times.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Helped create a safe environment by following infection control policies.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
CNA
ATATJ Personal Care Services
Spencer, IN
05.2024 - 09.2024
- Documented patient care services by charting in designated areas.
- Educated patients on self-care techniques that would help them maintain their independence.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted residents in preparing for activities and social programs.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided occupational, speech, and physical therapies under the direct supervision of the therapist at the Regional Rehabilitation Hospital of Indiana.
- Facilitated communication between patients, family members, and healthcare professionals.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
CNA
Ketcham Memorial Center
Odon, IN
03.2024 - 04.2024
- Participated in educational programs designed to improve knowledge of health care practices.
- Conducted patient education on health maintenance and disease prevention.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted residents in preparing for activities and social programs.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Answered patient call signals and signal lights to determine patients' needs.
- Transported residents within the facility as needed.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Behavioral Health Technician
Indiana Center for Recovery
Bloomington, IN
11.2023 - 03.2024
- Observed patients' behaviors during recreational activities and outings.
- Monitored patient safety in all areas of the facility.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Established and maintained professional working relationships with clients, staff and public.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Provided crisis intervention services to patients in need.
- Maintained client and employee areas in good working order and with adequate supplies.
- Influenced patients' behavior with interaction, counseling or instruction.
- Provided emotional support to clients and patients dealing with difficult situations.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
Housekeeper
IU Hospital
Bloomington, IN
03.2023 - 11.2023
- Emptied trash receptacles throughout the hospital.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Replaced sheets and pillowcases daily, and used hospitality corners on beds to provide comfort for patients.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Emptied wastebaskets and disposed of soiled linens in patient rooms to reduce the spread of germs and enhance freshness.
- Disinfected telephones, light switches and other frequently touched objects.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Maintained and organized cleaning supplies stock.
- Maintained updated knowledge through continuing education and advanced training.
Housekeeper/Team Leader
Tonya's Touch
Bloomington, IN
12.2021 - 03.2023
- Explained goals and expectations required of trainees.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and damp-mopped private stairways and hallways.
- Respond promptly to guest requests or complaints about housekeeping services.
- Train new hires on company policies, job duties and safety protocols.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Provide guidance to team members on proper cleaning techniques, safety procedures and guest service standards.
- Ensure compliance with all local health codes and regulations related to housekeeping services.
- Actively participate in ongoing training initiatives designed to enhance customer service skills and knowledge base among team members.
- Perform routine inspections of public areas and guest rooms to ensure quality assurance standards are met.
- Lead by example by demonstrating strong leadership skills through positive attitude and behavior.
Product Builder
Boston Scientific
Spencer, IN
01.2021 - 12.2021
- Ensured all components of the product were compliant with industry regulations and standards.
- Performed quality assurance tests on finished products prior to release.
- Followed safety and quality requirements every day.
- Met or exceeded target for on-time customer shipments.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Hand-assembled needed parts with bolts and screws.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Residential House Cleaner
TNJ Construction
Indianapolis, IN
01.2019 - 12.2021
- Swept porches, decks or patios.
- Swept and damp-mopped private stairways and hallways.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Notified management of any necessary repairs or replacements.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Swept, vacuumed and mopped hardwood floors.
- Washed walls and ceilings as needed.
- Interacted pleasantly with clients and guests when performing daily duties.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used cleaning chemicals following proper guidelines.
- Performed deep-cleaning projects such as tile grout scrubbing or waxing floors.
- Inspected for damages to property that may have occurred during the cleaning process.
- Polished mirrors and chrome fixtures.
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Team Lead
Assembly Technicians Unlimited
Dayton, OH
02.2015 - 01.2017
- Monitored team performance against targets, taking corrective action where necessary.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Maintained positive working relationship with fellow staff and management.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Facilitated training sessions for new employees on company policies and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained accurate records of employee attendance and task completion times.
- Ensured compliance with company policies and procedures throughout the team.
- Motivated staff through positive reinforcement techniques.
- Delegated daily tasks to team members to optimize group productivity.
Assistant Manager
Riverside Townhouses
Three Rivers, MI
06.2011 - 10.2013
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
CNA
Ivy Tech
Bloomington, IN05-2024
Skills
- Healthy meal preparation
- Bed preparation
- Basic nursing care
- ADL support
- Sterilization techniques
- Vital signs monitoring
- Infection prevention
- Patient positioning
- Patient mobility training
- Patient hygiene management
- Patient services
- Compassionate care
- Patient observation
- CPR certification
- Patient advocacy
- Catheter care
- Basic life support
- Blood glucose monitoring
- Body mechanics knowledge
- Acute and rehabilitative care
Certification
- CNA License gained 05/23/2024
- CPR/AED/First-Aid gained 11/28/2023
- CPI Certification gained 01/12/2024
Accomplishments
- I received the Healthcare Heroes Award in June of 2024
References
References available upon request.
Timeline
Patient Care Technician
Bloomington Regional Rehabilitation Hospital
09.2024 - Current
CNA
ATATJ Personal Care Services
05.2024 - 09.2024
CNA
Ketcham Memorial Center
03.2024 - 04.2024
Behavioral Health Technician
Indiana Center for Recovery
11.2023 - 03.2024
Housekeeper
IU Hospital
03.2023 - 11.2023
Housekeeper/Team Leader
Tonya's Touch
12.2021 - 03.2023
Product Builder
Boston Scientific
01.2021 - 12.2021
Residential House Cleaner
TNJ Construction
01.2019 - 12.2021
Team Lead
Assembly Technicians Unlimited
02.2015 - 01.2017
Assistant Manager
Riverside Townhouses
06.2011 - 10.2013
- CNA License gained 05/23/2024
- CPR/AED/First-Aid gained 11/28/2023
- CPI Certification gained 01/12/2024
CNA
Ivy Tech
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