Andrea Esquivel
San Antonio,Texas
Summary
I have been working in the customer service industry for over 15 years and assisting my fellow peers and clients for four years in the Operational Role. I have become very passionate and committed in providing assistance and guidance for others. I aspire to be efficient with the ability to perform optimistically and stay open to grow and expand my knowledge for the Analyst position. Being a part of a functional team to problem solve and integrate new performance tactics feels rewarding. Having the opportunity to work with leadership in the Operations role has advanced my competency in the core functions of training and development. I have the ability to perform and be efficient with analytical duties. I am capable of keeping an organized workspace and pulling references out of raw data when necessary. I am able to work well in fast-paced environments with multiple projects on hand. I’m very intrigued with the newest forms of technology and will continue to experience in implementing new processes to fulfill customer and client expectations. Insightful professional in the realm of business intelligence, known for unparalleled productivity and efficiency in task completion. Specialize in data warehousing, predictive analytics, and visualization techniques. Excel in critical thinking, problem-solving, and effective communication, ensuring clarity and actionable insights in complex scenarios.
Overview
17
17
years of professional experience
Work History
Program & Project Mgmt Senior Analyst
Accenture Federal Services
11.2021 - Current
- AFSA Lead (plan, execute and deliver high quality self-assessment of program contributions and above and beyond work to qualify for additional funding from client)
- Marketing and publicity efforts (supporting senior managers interest in marketing, publicity, and sponsorship opportunities to expand networking and future business opportunities, event and award tracking) video editing, coordination with event planners for marketing efforts on senior level for business growth
Senior Business Operations Analyst – Value Delivery Lead
Accenture Federal Services
11.2021 - Current
- End-to-end execution of high-quality deliverables
- Value Delivery Lead (critical thinking and writing for high quality deliverables, release update understanding, monthly and bi-annual deliverable tasks, strong communication with pocs and senior leaders, feedback to peers, coordination with in-office events)
Business Operations Analyst – PMO Value Delivery and People Program
Accenture Federal Services
11.2021 - Current
- Value delivery team member – expanded knowledge of FFM system and technical expertise through conversations with team members throughout the program to get acquire context on above and beyond efforts to
- Growing connections and understanding in the technical and development
- Critical thinking/writing
- Communication and engagement
- Understanding business core mission, developing relationship with client, and assisting with execution of high quality deliverables
- GPTW Social Committee member – People program team (planning and coordination of weekly newsletters, revamped comms, plan quarterly all hands including program updates, key delivery highlights, promotions, raffles, stats, upcoming deliverables, comms and engagement, inclusion and diversity and GPT/program communications)
- People Program Comms and Engagement: Event planning, coordination with GPTW leads, and execution of weekly newsletters, revamped comms, Quarterly All hands support including program updates, key delivery highlights, promotions, raffles, stats, upcoming deliverables (preparing deck), Marketing and publicity (events and award tracking), strong administration/organizations skills, I&D and GPTW communications
IRS, Operations Support, Account Resolution Specialist
Conifer Health Solutions
03.2016 - 11.2021
- Inquiry Resolution Services (Dispute handling)
- Extensive review and problem solving for patient concerns
- Delivering audit outcomes to patients resolving disputes
- Evaluate and audit representative’s investigation
- Ensure all necessary information provided to resolve patient & client concerns
- Operations Support
- Mediator between third party billing office with clients & Medical facilities
- Reviewing agent requests to address patient concerns and have facilities review
- Create job aids and training manuals for staff to work effectively
- Provide clients with status of accounts and support on how our office operates
- Inventory reports to ensure workflow noted is appropriate
- Cash reports to include collections outcome for clients & call center staff
- Provide feedback to staff on what needs to analyzed to minimize patient & client complaints
- Review of all third party requests to scan and delegate to proper department
- Worked closely with patients to address billing issues
- Completed audits for reconciliation on patient accounts for proper billing
- Account Resolution Specialist
- First call Resolution inquiring concerns on patient accounts
- Work within multiple payment portals and client systems at a time
- Training new hires to be effective and reach productivity levels
Food and Beverage Floater
Hyatt Hill Country Resort and Spa
01.2011 - 12.2015
- Open and close multiple outlets unsupervised
- Handle sales, checks and balances and turn in nightly deposits
- Training new hires to be reliable on their own
Office Clerk
Prime Tax Services Seasonal
01.2008 - 12.2015
- Assistant to Office Manager
- Data transformation & validation throughout all Microsoft systems
- Updating values and tax information on a Access database
- Organization of files and documents before and after protest hearings
Education
Bachelors - Business Management-Human Resources Concentration
Texas A&M University of San Antonio School of Business
12.2015
Skills
- Professionalism
- High level thinking
- Execution
- Collab
- Effective comms
- Lending self
- Leading others
- Tech prowess
- Adobe Captivate
- Training Development
- Training Delivery
- Video Editing
- Training and Performance Support
- Training Visual Design
- Virtual Classroom Training
- Analytics program experience
Training
- Adobe Captivate
- Training Development
- Training Delivery
- Video Editing
- Training and Performance Support
- Training Visual Design
- Virtual Classroom Training
Timeline
Program & Project Mgmt Senior Analyst
Accenture Federal Services
11.2021 - Current
Senior Business Operations Analyst – Value Delivery Lead
Accenture Federal Services
11.2021 - Current
Business Operations Analyst – PMO Value Delivery and People Program
Accenture Federal Services
11.2021 - Current
IRS, Operations Support, Account Resolution Specialist
Conifer Health Solutions
03.2016 - 11.2021
Food and Beverage Floater
Hyatt Hill Country Resort and Spa
01.2011 - 12.2015
Office Clerk
Prime Tax Services Seasonal
01.2008 - 12.2015
Bachelors - Business Management-Human Resources Concentration
Texas A&M University of San Antonio School of Business