Andrea ESTES
COLFAX,IN
Summary
Analytical, bi-lingual in Spanish detail-oriented health care professional offering over 17 years of success in roles as billing & authorizations specialist, manager Compliance Officer, and trainer dedicated to upholding clinical guidelines, standards, and best practices. Extensive experience in customer service evaluating clinical data, authorizations, billing, Brightree, claim appeals and regulatory and compliance experience. Dependable, patient-focused team player and leader with exceptional organization, communication, and relationship management skills. Recent graduate outfitted with a Bachelor of Science in Accounting and 2 years of internship experience as a Jr. Accountant. In-depth knowledge and use of accounting software to include Intuit. Extreme attention to detail and ability to multitask within fast-paced environments.
Professional equestrian manager with experience in overseeing horse farm operations. Skilled in equine care, stable management, and team leadership. Known for strong collaboration with staff and adaptability to changing needs. Focused on achieving optimal results in horse health, staff performance, and operational efficiency.
Experienced with horse farm management, including equine care and staff supervision. Utilizes strong organizational skills and effective leadership to enhance operational efficiency. Track record of maintaining high standards of animal welfare and facility management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Horse Farm Manager
Wolf Creek Equine
10.2022 - Current
- Improved barn efficiency with strategic maintenance plans and thorough cleaning schedules.
- Supervised staff members effectively while delegating tasks based on individual strengths and skill sets.
- Increased overall horse health by implementing preventative healthcare measures and regular checkups.
- Communicated regularly with farm owners regarding progress updates, financial reports, or any changes in operational procedures or policies that may impact their investments.
- Assisted in planning events such as horse shows or clinics at the facility with meticulous attention to detail in every aspect of event logistics.
- Implemented pasture rotation strategies to maintain optimal grazing conditions and improve soil health.
- Continuously researched advancements in equine care and industry trends to keep the farm at the forefront of best practices.
- Promoted a safe work environment through consistent reinforcement of safety protocols during daily tasks and activities.
- Managed daily operations for successful horse farm management, including feeding, turnout, and exercise routines.
- Established strong relationships with veterinarians, farriers, and other service providers to ensure timely care for horses.
- Streamlined the purchasing process for feed, supplies, and equipment to reduce costs without sacrificing quality.
- Worked with ranch hands to clean stables and riding areas.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Groomed horses to prepare for exhibitions.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Fed and watered over 14 horses according to strict feeding schedules and dietary needs.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Researched pests and diseases common to individual types of stock and developed mitigation plans.
- Maintained ranch records and documentation.
Caretaker
Family Members
10.2020 - 12.2022
- Provided compassionate care to my father, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Addressed emergency situations with calm and efficiency, ensuring safety.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Coordinated with healthcare professionals to provide comprehensive care.
Manager
Saffyre Sanctuary
05.2018 - 10.2020
- Managed and motivated volunteers to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees, volunteers and patrons.
- Ensured safety of horses by maintaining clean and secure stables at all times.
- Developed strong bonds with horses through consistent care and attention, fostering trust between caretaker and animal.
- Provided treatment for minor horse injuries.
- Administered medications to horses as prescribed by veterinarians, resulting in improved health conditions.
- Enhanced horse health by providing regular grooming, exercise, and proper nutrition.
- Monitored horse behavior for signs of stress or illness, promptly addressing any concerns with veterinary professionals.
- Worked with ranch hands to clean stables and riding areas.
- Managed inventory of feed, supplies, and equipment necessary for daily horse care operations.
- Educated new staff members on proper horse handling techniques and safety protocols to ensure consistency in care across the team.
- Provided exceptional customer service to clients visiting the stable facility, ensuring a positive experience for both human and equine guests.
- Led horses from stables to fields and back to maintain control of animals.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Authorization & Billing Specialist
SOS Medical
01.2018 - 06.2018
- Completed intake of new patients from start to finish
- Comfort and reassure patients
- Prepare and process medical insurance claim forms and records
- Maintain accurate case histories of patients
- Obtain and record patients' medical histories
- Advise patients about recommended courses of treatment
- Consult with or refer patients to appropriate health practitioners when necessary
Insurance Sales Professional
Aflac
07.2017 - 12.2017
- Contact leads to educate on voluntary benefits
- Coordinate presentations with perspective on available benefits
- Prepare quotes for perspective clients
- Execute policy completion using a variety of platforms
- Answer any client questions or concerns
- Guide clients or submitted claims on their behalf
- Maintain contact with clients for superior customer service
Compliance Manager (3 Month Contract)
The Village Family Services
03.2017 - 06.2017
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals
- Plan and administer budgets for programs, equipment and support services
- Speak to community groups to explain and interpret agency purposes, programs, and policies
- Successfully completed and submitted Medi-cal contract
- Successfully maintained Medicare contract
- Successfully completed yearly regulatory audit
Compliance Officer
Nationwide Medical, Inc.
03.2015 - 02.2017
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
- Direct or conduct recruitment, hiring and training of personnel
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
- Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations
- Develop and implement organizational policies and procedures for the facility
Regulatory & Affairs Specialist
Nationwide Medical, Inc.
10.2008 - 03.2014
- Develop instructional materials and conduct in-service educational programs
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
- Direct, supervise and evaluate work activities of medical, technical, clerical, service
- Review and analyze facility activities and data to aid planning and risk management and to improve service utilization
- Recommend new systems and processes to improve operations
- Plan, implement and administer programs and services in a health care facility, including personnel administration, training, and coordination of medical, technical and physical staff
- Conducted audits on all Medicare and private billing and claims
Medicare & Private Billing Specialist
Nationwide Medical, Inc.
05.2005 - 10.2008
- Protect the security of medical records to ensure that confidentiality is maintained
- Review records for completeness, accuracy, and compliance with regulations
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts
- Process and prepare business or government forms
- Identify, compile, abstract, and code patient data, using standard classification systems
- Post medical insurance billings
- Train medical records staff
- Develop in-service educational materials
Customer Service Rep III
Blue Cross of California (now Anthem)
03.2000 - 12.2004
- Took over 100 calls per day in a high-volume provider call center
- Ability to handle patient and provider complaints with compassion, empathy and resolution
- Determined benefits and eligibility according to the patients policy
- Provided status to providers on processed claims
- Able to diffuse hostile situations with ease and professionalism
- Determine policy contract provisions for each type of insurance
- Examine claims forms and other records to determine insurance coverage
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Woodland Hills, CA01-2027
Medical Assisting - Healthcare
Bryman College
Reseda, CA04.1999
Skills
- Authorization and Billing
- Microsoft Office
- Spanish Speaking
- Project Management
- Case Management
- Type 50 WPM
- Customer Service
- Regulatory Affairs & Compliance
- Specialist
- Horse handling
- Stable Management
- Turnout management
- Vaccination schedules
- Horse Grooming
- Horse Show Preparation
- Equine nutrition
- Facility Maintenance
- Insurance management
- Pasture Management
- Pest Control
- Manure Management
- Farrier Coordination
- Grain Storage
- Veterinary Care
- Deworming Programs
- Horse Blanketing
- Equine Management
- Feeding schedules
- Bedding Management
- Foaling assistance
- Teamwork
- Team Player
- Safety Procedures
- Worker Training
- Medication Administration
- Groundskeeping
- Scheduling
- Heavy Machinery Operation
Certification
- Equine massage
Languages
Spanish
Native or Bilingual
Timeline
Horse Farm Manager
Wolf Creek Equine
10.2022 - Current
Caretaker
Family Members
10.2020 - 12.2022
Manager
Saffyre Sanctuary
05.2018 - 10.2020
Authorization & Billing Specialist
SOS Medical
01.2018 - 06.2018
Insurance Sales Professional
Aflac
07.2017 - 12.2017
Compliance Manager (3 Month Contract)
The Village Family Services
03.2017 - 06.2017
Compliance Officer
Nationwide Medical, Inc.
03.2015 - 02.2017
Regulatory & Affairs Specialist
Nationwide Medical, Inc.
10.2008 - 03.2014
Medicare & Private Billing Specialist
Nationwide Medical, Inc.
05.2005 - 10.2008
Customer Service Rep III
Blue Cross of California (now Anthem)
03.2000 - 12.2004
- Equine massage
Bachelor of Science - Healthcare Management
University of Phoenix
Medical Assisting - Healthcare
Bryman College
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