Andrea Etheridge
Upper Marlboro,MD
Summary
Motivated professional with a strong work ethic and exceptional interpersonal skills. Demonstrates adaptability and the ability to quickly master new skills in diverse environments. Organized and proactive, with effective time management capabilities. Seeking entry-level opportunities to contribute to team success and support organizational objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Physical Security Specialist
Internal Revenue Service, IRS
Lanham, MD
12.2024 - 12.2025
- Collaborated with teams to gather and document operational requirements.
- Compiled reports detailing findings and recommended enhancements to increase operational efficiency.
- Supported project management efforts by tracking deliverables and timelines.
- Facilitated team meetings to review project progress and align on goals and objectives.
- Conducted interviews with staff members regarding workflow processes.
- Evaluated access control systems to enhance protection of sensitive information.
- Coordinated with internal teams to address safety concerns and implement improved procedures.
- Coordinated with vendors to install new equipment or upgrade existing equipment for improved physical security solutions.
Support Services Specialist
Internal Revenue Service, IRS
Lanham, Maryland
01.2020 - 12.2024
- Facilitated space planning and office layout design to enhance operational efficiency.
- Implemented inventory management for facility supplies and equipment.
- Managed logistics for events, meetings, and facility-related activities to ensure smooth execution.
- Implemented safety protocols to promote a secure working environment.
- Assisted in budget preparation for facility operations and projects.
- Facilitated communication between departments regarding facility needs and concerns.
- Oversaw maintenance activities with outside vendors to guarantee timely project completion.
Unarmed Security Guard
S & K Security
Washington, DC
02.2018 - 02.2020
- Monitored premises for suspicious activities and ensured safety protocols were followed.
- Patrolled assigned areas to deter potential security breaches and unauthorized access.
- Responded promptly to alarms and emergencies, coordinating with law enforcement.
- Assisted in the preparation of incident reports for management review and follow-up actions.
- Enforced building policies and procedures to maintain a secure environment for all occupants.
Program Analyst
US Census Bureau
Suitland, Maryland
02.2017 - 02.2018
- Analyzed data trends to support census reporting and demographic analysis.
- Collaborated with department heads to identify training needs and gaps.
- Created instructional materials including manuals, guides, and e-learning content.
- Assessed training effectiveness through feedback and evaluation tools.
- Implemented onboarding processes for new hires to ensure smooth integration.
Program Support Specialist
CSOSA
Washington, DC
06.2014 - 02.2017
- Facilitated meetings to review program updates and assess participant progress.
- Coordinated resources and materials for community outreach initiatives to enhance engagement.
- Monitored program documentation to maintain accuracy and completeness.
- Updated spreadsheets, wrote reports, and created documents for accurate customer information and permanent records.
- Answered face-to-face, telephone, and email requests for support and program information.
Financial Management Specialist
CSOSA
Washington, DC
10.2008 - 05.2014
- Maintained accurate financial documentation, conducted internal audits, and presented corporate finances to executive management.
- Executed monthly reconciliations for accounts receivable and payable to ensure financial accuracy.
- Reviewed and processed invoices and payments promptly to uphold financial integrity.
- Maintained records of all transactions related to the organization's finances.
- Provided guidance on accounting principles, practices and procedures to staff members.
Education
Pharmacy Technician - Pharmacy
Stepful Healthcare Education
05-2026
Associate of Science - Social Sciences
University of Maryland Global Campus
Hyattsville, MDSkills
- Inventory management
- Office supplies inventory management
- Record keeping
- Spreadsheet tracking
- Cash handling
- File management
- Problem resolution
- Issue handling
- Work prioritization
- Time management
- Travel coordination
- Meeting scheduling
- Data entry
- File organization
- Guest relations
- Front office management
- Customer assistance and interaction
- Active listening
- Effective communication
- Verbal and written communication
- Staff management
- Office management
- Supply management
- Problem-solving skills
- Verbal and written communication
Certification
- DC Armed SPO
- DCJS - ARMED Security
- CPR
- ASP BATON, OC, Handcuffing
- Delegation of Authority for Micro-Purchase
- Financial Management Certificate
Timeline
Physical Security Specialist
Internal Revenue Service, IRS
12.2024 - 12.2025
Support Services Specialist
Internal Revenue Service, IRS
01.2020 - 12.2024
Unarmed Security Guard
S & K Security
02.2018 - 02.2020
Program Analyst
US Census Bureau
02.2017 - 02.2018
Program Support Specialist
CSOSA
06.2014 - 02.2017
Financial Management Specialist
CSOSA
10.2008 - 05.2014
Pharmacy Technician - Pharmacy
Stepful Healthcare Education
Associate of Science - Social Sciences
University of Maryland Global Campus