Andrea Evans
Kokomo,IN
Summary
At Community Physicians Network, a Certified Medical Assistant adept in HIPAA compliance and patient-focused care significantly enhanced clinic efficiency and patient satisfaction. Leveraging skills in EMR/EHR and compassionate communication, I streamlined processes, improved safety protocols, and educated patients, driving notable improvements in patient outcomes and staff productivity. I have extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
Community Physicians Network
12.2014 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
Associate of Science - Medical Assisting
Ivy Tech Community College of Indiana
Kokomo12.2013
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Direct Patient Care
- Clinical Documentation
- EMR / EHR
- Immunization Administration
- Medical terminology knowledge
- Reliable team player
- Data Entry
- Patient Flow Management
- Compassionate
- Patient-focused care
- CPR
- First Aid
- Procedure Assistance
- Adaptable
- Appointment Setting
- Simple dressings
- Patient Care Coordination
- Trustworthy
- Medical Procedures
- Diagnostic Procedures
- Complex Problem-Solving
- Valid Indiana driver's license
- Prioritizing stat orders
- Compassionate caregiver
- Lab Equipment Operation
- Patient Management
- OB/GYN procedures
- Reliable transportation
- Medical Equipment Operation
- Laboratory maintenance
- Emergency procedures
- Prior authorization specialist
Timeline
Certified Medical Assistant
Community Physicians Network
12.2014 - Current
Associate of Science - Medical Assisting
Ivy Tech Community College of Indiana
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