Andrea Ewing
Baltimore,MD
Summary
Accomplished Office Administrator with a proven track record at Berkshire Hathaway HomeServices Homesale Realty, enhancing office efficiency and supporting sales teams through expert management of supplies and compliance processes. Skilled in office administration and teamwork, significantly improved document handling procedures. Excelled in customer engagement, ensuring seamless operations and service delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Administrator
Berkshire Hathaway HomeServices Homesale Realty
12.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Review new listings and pending transactions for completion and compliance.
- Escrow check scanning, deposit and documentation completed in a timely manner.
- Maintain settlement Google calendar.
- Prepare conference rooms for settlements and meetings
- Scan and email closing documents, updating Dotloop and sharing necessary files with accounting.
- Ensure office is neat and organized.
- Coordinate with vendors for office needs and maintenance.
- Update Canva presentation for front lobby tv.
- Send emails for just listed postcards, create and send once agent approves.
- Cover for other office administrators as needed.
- Help train newly hired office administrators.
Sales Support Administrator
Coldwell Banker Realty
03.2003 - 12.2020
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Managed daily operations within Real Estate office by supporting continuous delivery of excellent services and care to affiliated sales agents, clients and vendors.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Direct support of the Branch Vice President and branch office operations.
- Provide instruction and support on office systems.
- Onboarding all new agents in the office.
- Data input and updates to Company related systems.
- Process all settlements for the office.
- Answer a multi-line phone system as needed.
- Responsible for branch accounts payable and receivables.
- Coordination of all office administration tasks.
- General office upkeep and appearance.
- Variety of other tasks as assigned.
Education
High School Diploma -
Eastern Technical High School
Baltimore, MD05.1999
The Community College of Baltimore County
Catonsville, MDSkills
- Time management
- Office administration
- Customer engagement
- Document scanning
- Scheduling
- Supply inventory
- Inbound phone call handling
- Word processing
- Teamwork and collaboration
- Dotloop, Bright MLS, Google Office Suite
Certification
Licensed Real Agent, Maryland
Timeline
Office Administrator
Berkshire Hathaway HomeServices Homesale Realty
12.2020 - Current
Sales Support Administrator
Coldwell Banker Realty
03.2003 - 12.2020
High School Diploma -
Eastern Technical High School
The Community College of Baltimore County
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