ANDREA FANTOZZI
Chalfont,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive in identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Operations Manager/Project Manager
Fantozzi Construction Inc
06.2011 - 05.2019
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Managed projects from procurement to commission.
Store Manager
Bath and Body Works
10.2007 - 06.2011
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Opened one new store from the ground up and moved and remodeled two stores.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Lowe's
06.2004 - 09.2007
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Opened three new stores from the ground up.
Operations Manager
Home Depot
09.1996 - 06.2004
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Opened three new stores from the ground up.
Office Manager
Purofirst Of Lower Bucks County
06.1995 - 12.1997
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality service
Dealer/Floor Supervisor
Foxwoods Casino
02.1992 - 05.1995
- Blackjack, Craps, Roulette and Baccarat Dealer and Floor Supervisor
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Oversaw 3-4 table games.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
Pricing Clerk/Head Cashier
Agway, Inc.
04.1986 - 09.1992
- Enhanced overall store appearance by ensuring that all items were properly tagged with up-to-date, accurate price information.
- Ensured compliance with company policies by carrying out regular audits on special offers, discounts, and markdowns.
- Supported inventory control efforts by collaborating with other departments to resolve any discrepancies between physical counts and computer records related to pricing issues.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Education
And Bucks County Community College
Eastern Connecticut State University
Willimantic, CT10.2011
Diploma - College Preparatory
Norwich Free Academy
Norwich, CT06.1990
Skills
- Quickbooks
- G-Suite
- Microsoft Office
- Kronos
- Chief Architect
- 2020
- PlanSwift
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Inventory Management
- Project Management
- Policies and procedures implementation
- MS Office
- Schedule Management
- Performance Management
- Onboarding and Orientation
- Logistics Management
- Invoice Processing
- Retail Operations Management
- Business Administration
- Risk Management
- Purchasing and procurement
- Warehouse Operations
- Document Control
- Building and Facility Management
- P&L Management
- Performance Evaluations
- Expense Reports
Certification
- Forklift License, Home Depot, Pennsylvania, 04/01/98
- Gaming License, State of Connecticut, Connecticut, 04/01/92
Timeline
Operations Manager/Project Manager
Fantozzi Construction Inc
06.2011 - 05.2019
Store Manager
Bath and Body Works
10.2007 - 06.2011
Store Manager
Lowe's
06.2004 - 09.2007
Operations Manager
Home Depot
09.1996 - 06.2004
Office Manager
Purofirst Of Lower Bucks County
06.1995 - 12.1997
Dealer/Floor Supervisor
Foxwoods Casino
02.1992 - 05.1995
Pricing Clerk/Head Cashier
Agway, Inc.
04.1986 - 09.1992
- Forklift License, Home Depot, Pennsylvania, 04/01/98
- Gaming License, State of Connecticut, Connecticut, 04/01/92
And Bucks County Community College
Eastern Connecticut State University
Diploma - College Preparatory
Norwich Free Academy
Similar Profiles
Kevin Cardenas-HerreraKevin Cardenas-Herrera
Haunter at Fantozzi FarmsHaunter at Fantozzi Farms
Ana CirligAna Cirlig
Beautician at Fantozzi Mary BryanstyleBeautician at Fantozzi Mary Bryanstyle
James Bulay-ogJames Bulay-og
Construction Laborer at Connell Construction / Personal Touch ConstructionConstruction Laborer at Connell Construction / Personal Touch Construction