Andrea Felch
Alvin
Summary
Authorized to work in the US for any employer
Empathetic, effective and motivated. Extensive clinical and restaurant experience and knowledge with compassion and detailed understanding of protocols.
Reliable Employee with background in handling diversified tasks. Known for demonstrating strong communication skills and maintaining high standard of organization. Skilled at problem-solving and multitasking while consistently meeting deadlines. Significant impact on office efficiency recognized through improved systems and streamlined processes in previous work experience.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Clerical Office Staff Member
Vital Allergy & Asthma Center
Houston
01.2023 - Current
- Assisted in organizing and maintaining office files and documents.
- Supported daily administrative tasks including data entry and scheduling appointments.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Coordinated office supplies inventory and placed orders as needed.
- Maintained a clean and organized workspace to promote productivity among staff.
- Proofread documents prior to distribution ensuring accuracy of content.
- Provided administrative support to management team as needed.
- Answered questions from clients regarding services offered by the company.
Clinical Floater
All American Orthopedic And Sports Medicine Institute
Houston
11.2021 - 01.2023
- My role as a clinical floater would be to fill in where I deemed necessary. I was cross trained in many positions such as Front Desk/ Reception, DME administrator, and Medical Assistant. If someone was out for the day i would cover for that position. If all employees were present, i would help as/where needed. Whether that be rooming patients between providers and entering in HPI’s, fitting braces if DME was overloaded, helping check in/out patients, scanning or calling and scheduling patients, making sure all rooms were stocked with equipment and supplies needed, did pre-op with patients for surgery, set up surgery
- Scheduled follow-up appointments and coordinated patient referrals to specialists.
- Communicated effectively with patients regarding treatment plans and office procedures.
- Maintained accurate patient records in electronic health record systems.
- Assisted in patient intake and registration processes for orthopedic appointments.
- Prepared examination rooms by sanitizing surfaces and organizing medical supplies.
Server
Twin Peaks
Webster
03.2022 - 12.2022
- Provided excellent customer service in a fast-paced dining environment.
- Assisted with taking and processing customer orders efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Handled cash transactions and processed payments accurately.
- Replenished supplies and restocked items as needed throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
Server
BFF Asian Grill and Bar
Arlington
04.2021 - 10.2021
- I was a server
- I greeted customers when the hostess was too busy, helped with togo’s, helped run food when needed while making sure all my customers have everything they need and are happy
- I would multi task when it’s time to close with doing side work and taking tables, helping clear tables, wipe them down and make sure everything was clean and organized ready for the next shift to begin in the morning.
Shift Leader
WHICH WHICH
Euless
01.2021 - 10.2021
- Showed up to work an hour before we open to cut bread, turn on lights, wipe things down, take chairs down and get set up for open
- Wait for other employees to show up and keep everything regulated while customers are coming in and out.
- Supervised team members during busy shifts to ensure efficient service.
- Assisted customers in selecting menu items and provided recommendations.
- Maintained cleanliness and organization of workstations throughout shifts.
Host/Busser
Fresco’s
01.2021 - 04.2021
- As a Host I have to make sure that i greet all the customers and rotate through the tables of all the
- Servers
- As a Busser I have to make sure all the tables are wiped down and clean for the next customers to be able to dine in.
- Welcomed customers and managed seating arrangements efficiently.
- Maintained cleanliness of the host area and dining room consistently.
- Communicated wait times clearly to guests and staff members.
- Coordinated with servers to ensure smooth table turnover during busy hours.
Education
ALVIN HIGH SCHOOL
Alvin, TXSkills
- Babysitting
- Childcare
- Cooking
- Infant Care
- Meal Preparation
- Toddler Care
- Organizational Skills
- Early Childhood Education
- Home Care
- Cleaning Experience
- Caregiving
- Autism Experience
- Special Needs
- Busser
- Special Education
- Teaching
- Cashiering
- Restaurant experience
- Serving
- Social Perceptiveness
- Critical Thinking
- Decision Making
- Clear Communication
- Clinical and Operational Judgement
- Patient Relations
- Appointment Scheduling
- Time Management
- Wound Care
- Check-In and Check-Out Procedures
- Willingness to Learn
- Flexibility and Adaptability
- Data entry
- Office organization
- Appointment scheduling
- Patient record maintenance
- Customer service
- Inventory management
- Time management
- Effective communication
- Attention to detail
- Organizational expertise
- Reception duties
Timeline
Clerical Office Staff Member
Vital Allergy & Asthma Center
01.2023 - Current
Server
Twin Peaks
03.2022 - 12.2022
Clinical Floater
All American Orthopedic And Sports Medicine Institute
11.2021 - 01.2023
Server
BFF Asian Grill and Bar
04.2021 - 10.2021
Shift Leader
WHICH WHICH
01.2021 - 10.2021
Host/Busser
Fresco’s
01.2021 - 04.2021
ALVIN HIGH SCHOOL