Andrea Fencher

• Management of staffing and operating costs for assigned regions
• Financial planning and review of operational costs for optimal budgeting and pass-through compliance.
• Support turnaround operations for Royal Caribbean Group vessels in various regions globally, both remotely and in person as needed for both Port Operations and Guest Port Services (Guest Experience)
• Develop and Maintain operations at assigned ports by communicating new programs and initiatives to local vendors, managing turnaround operations from planning to implementation, and continuously seeking improvements and cost savings.
• Conduct regular account reviews to identify areas for improvement and ensure continued success for Port of call operations.
• Establish and maintain relationships with Key Stakeholders for operational support and efficiency with respect to Government and Quasi-Government authorities.
• Established clear communication channels between vessels and local teams, ensuring seamless operations.
• Work closely with our Deployment and revenue teams to review proposed itineraries optimal for port operations.

Summary: As a Deployment Operations Berthing Analyst for the Finance Organization, my role involved analyzing, reviewing, and implementing Royal Caribbean and Celebrity Cruises' cruise product portfolio. I reported to the Deployment Operations manager and provided operational support to the Deployment and Destinations Planning director for Azamara Club Cruises. I worked closely with the team's director, managers, and individual strategy analysts to ensure the successful deployment and implementation of itineraries, launch, and management.

• Liaise and build relationships with ports, port agents, and terminal operators in over 500+ Destinations worldwide.
• We resolved berthing conflicts for specific ports through discussions with port agents and/or port authorities in coordination with the deployment strategy team, internal/external stakeholders, and shipboard executive committees.
• Utilized deployment tools to manage berthing requests and calculate fuel and port fee variance from the current itineraries. Relentlessly tracked, followed up on, and reported on berthing status for future deployments, custom charters, and existing deployments open for sale.
• Gained knowledge and comprehension of specific policies, berthing timelines, and practices of different regions and ports worldwide.
• Provided support to deployment operations & strategy colleagues, including:
  Deployment loading process
  Itinerary modifications
  Deployment reviews
  Charter itinerary vetting

Summary: Turnaround operations Manager supporting Princess and Holland America vessels in Port Everglades Florida

• Provide on-site management of ground operations, including staff supervision and overall guest experience logistics within the terminal.
• Perform operational setup and logistics planning to ensure smooth ship day operation.
• Maintain positive relationships with staff, clients and vendors to ensure customer expectations were met.
• Communicate via email with ship personnel and vendors. And provide Feedback and support as needed.
• Pier staff billing and payroll for turnaround ship operations.
• Recruit and train new pier staff on all applicable check-in systems including Fidelio and Medallion Check-in

Summary: Vessel Agent and cargo specialist for Princess and Holland America Line vessels in Port Everglades, Florida. In additional support of Cunard and Seabourn operations.

• Attend HAG vessels while in port overseeing all port side operations.
• Arrange all vessel arrival and departure services, customs Clearances for vessel, Pax, crew and cargo
• Coordinate with Appointed Stevedoring service provider for labor and equipment utilized for luggage and provisions loading.
• Arrange in port services for vessel as requested by vessel
• Provide last minute assistance for urgent supplies, services or equipment as requested by the vessel via ERS

Summary: Provide Turnaround Support and Pier Staff Scheduling for RCCL, HAL, and CCL vessels in Port Everglades Florida. Vessel Agent For CCL and RCCL vessels.

• Assign work Part time pier staff schedules based on staffing requirements based on availability and training
• Observe and evaluate workers' appearances and performance to ensure quality service and compliance with brand quality.
• Meet with Managers/Supervisors to stay informed of changes affecting ship operations.
• Inform workers about interests or special needs of specific groups and or charters.
• Recruit and hire pier staff
• Make recommendations to management concerning such issues as staffing decisions or procedural changes.
• Consult with managers or other personnel to resolve problems in areas such as equipment performance, output
  quality, or work schedules.
• Maintain Staffing Counts for Various Ports
• Process Payroll reports for Part-time Employees
• Interim Port Operations Manger or Pier Supervisor on multiple Ship day operations.
• Attend vessel as assign Day vessel agent
  -Liaise with Local and Port Authorities for Vessel operations
  -Liaise with Local CBP on Vessel entrance and departure clearances

Summary: Customer Service Representative for Services provided to Property Management for Lake and wetland services.

• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Complete service contract forms, prepare change of address records or issue service discontinuance orders.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Apply and maintain statewide Fishing permits for Carp algae treatments
• Organize space and attend Local & Statewide Trade Shows for Lake management conferences

Summary: Operations Assistant to Regional Manager for afterschool educational program for kids in Grades 1-12 learning Logic based Mathematics and Computer science

• Resolve customer complaints and answer customer questions regarding program policies and procedures.
• Supervise the work of camp counselors and administrative staff to ensure adherence to quality standards, deadlines, and proper procedures.
• Train or instruct employees in job duties and company policies
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Maintain records pertaining to class inventory, personnel, teaching supplies, and machine and equipment maintenance.
• Confer with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems to determine priorities for students and their resources needed
• Monitor students' progress, and provide students and teachers with assistance in resolving any problems.
• Collect Payment for Classes and supplies
• Maintain front desk check-in for Students, parents , and teachers.
• Streamlined operations by implementing efficient inventory management systems.