Andrea Ferguson
Webster,MA
Summary
Accomplished System-Wide Radio Technician with over twenty years in the transportation industry, ten years at the Massachusetts Bay Transportation Authority, excelling in radio system maintenance and customer support. Developed a comprehensive radio database and preventative maintenance protocols, enhancing operational efficiency and user training. Proven ability to troubleshoot complex issues while fostering strong relationships with clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
System Wide Radio Technician
Massachusetts Bay Transportation Authority
Boston, MA
07.2011 - Current
- Delivered over ten years of troubleshooting, repair, and maintenance for MBTA's EDACS IP radio system at both underground and above-ground antenna sites.
- Monitored the performance of operational equipment to detect any issues or malfunctions.
- Created preventative maintenance protocols for system equipment to promote consistent operation of radio systems.
- Developed a system-wide radio database to ensure accurate record-keeping of portable radio issuances, user-friendly training materials for system preventative maintenance procedures, and portable radio user manuals for field personnel.
- Facilitated technical assistance for customers through phone or face-to-face interactions related to radio equipment problems.
- Oversaw routine inspections of comm room facilities, identifying and addressing multifaceted challenges related to radio communications, upheld maintenance and repair of radio system infrastructure while maintaining comprehensive records of all upgrades and changes.
- Cultivate professional relationship with Operations Control Center to address radio-related issues in field and concerns regarding dispatchers console equipment.
- Support management of parts inventory to maintain detailed logs of parts utilized, ordered, and available in stock.
Avionics Technician
Bombardier Aerospace
Windsor Locks, CT
01.2009 - 07.2011
- Executed supervisory responsibilities on an as-needed basis
- Monitored workflow processes to ensure accuracy and timeliness of deliverables.
- Communicate with customers and sales representatives to determine service and scheduling needs.
- Assessed engineering drawings for correctness prior to system or component installation.
- Verified functionality of newly installed components ahead of shop release.
- Maintained accurate records of all repairs performed on aircraft in accordance with company policies.
Education
Master of Science - Airport Management
Everglades University
Boca Raton06-2008
Bachelor of Technology - Aviation Maintenance And Avionics
Vaughn College of Aeronautics
New York06-2003
Skills
- Knowledge of Microsoft Office tools and Trapeze
- Radio system maintenance
- Troubleshooting techniques
- Customer support and relationship management
- Database management and reporting
- Staff training and development
- Verbal and written communication
- Safety procedures and conflict resolution
Certification
- EDACS Mater Technician certification
- Advanced RF Fundamentals certification
- EDACS Simulcast System Maintenance certification
- Right of Way certification
- Adult First Aid and CPR certification
Timeline
System Wide Radio Technician
Massachusetts Bay Transportation Authority
07.2011 - Current
Avionics Technician
Bombardier Aerospace
01.2009 - 07.2011
Master of Science - Airport Management
Everglades University
Bachelor of Technology - Aviation Maintenance And Avionics
Vaughn College of Aeronautics
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