Accomplished System-Wide Radio Technician with over twenty years in the transportation industry, ten years at the Massachusetts Bay Transportation Authority, excelling in radio system maintenance and customer support. Developed a comprehensive radio database and preventative maintenance protocols, enhancing operational efficiency and user training. Proven ability to troubleshoot complex issues while fostering strong relationships with clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
System Wide Radio Technician
Massachusetts Bay Transportation Authority
Boston, MA
07.2011 - Current
Delivered over ten years of troubleshooting, repair, and maintenance for MBTA's EDACS IP radio system at both underground and above-ground antenna sites.
Monitored the performance of operational equipment to detect any issues or malfunctions.
Created preventative maintenance protocols for system equipment to promote consistent operation of radio systems.
Developed a system-wide radio database to ensure accurate record-keeping of portable radio issuances, user-friendly training materials for system preventative maintenance procedures, and portable radio user manuals for field personnel.
Facilitated technical assistance for customers through phone or face-to-face interactions related to radio equipment problems.
Oversaw routine inspections of comm room facilities, identifying and addressing multifaceted challenges related to radio communications, upheld maintenance and repair of radio system infrastructure while maintaining comprehensive records of all upgrades and changes.
Cultivate professional relationship with Operations Control Center to address radio-related issues in field and concerns regarding dispatchers console equipment.
Support management of parts inventory to maintain detailed logs of parts utilized, ordered, and available in stock.
Avionics Technician
Bombardier Aerospace
Windsor Locks, CT
01.2009 - 07.2011
Executed supervisory responsibilities on an as-needed basis
Monitored workflow processes to ensure accuracy and timeliness of deliverables.
Communicate with customers and sales representatives to determine service and scheduling needs.
Assessed engineering drawings for correctness prior to system or component installation.
Verified functionality of newly installed components ahead of shop release.
Maintained accurate records of all repairs performed on aircraft in accordance with company policies.
Education
Master of Science - Airport Management
Everglades University
Boca Raton
06-2008
Bachelor of Technology - Aviation Maintenance And Avionics
Vaughn College of Aeronautics
New York
06-2003
Skills
Knowledge of Microsoft Office tools and Trapeze
Radio system maintenance
Troubleshooting techniques
Customer support and relationship management
Database management and reporting
Staff training and development
Verbal and written communication
Safety procedures and conflict resolution
Certification
EDACS Mater Technician certification
Advanced RF Fundamentals certification
EDACS Simulcast System Maintenance certification
Right of Way certification
Adult First Aid and CPR certification
Timeline
System Wide Radio Technician
Massachusetts Bay Transportation Authority
07.2011 - Current
Avionics Technician
Bombardier Aerospace
01.2009 - 07.2011
Master of Science - Airport Management
Everglades University
Bachelor of Technology - Aviation Maintenance And Avionics
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Signal Support System Specialist / Radio Communicator / Team Leader at U.S. Army - 1509th Airborne Infantry (Geronimo 1509 ABN INF)Signal Support System Specialist / Radio Communicator / Team Leader at U.S. Army - 1509th Airborne Infantry (Geronimo 1509 ABN INF)