Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Andrea Fernandez Antelo

Milwaukee

Summary

Housing professional with deep understanding of eviction procedures and tenant-landlord laws. Successfully handled numerous eviction cases by ensuring adherence to legal protocols and fostering positive relationships with tenants and colleagues. Known for adaptability and results-driven approach in dynamic environments, emphasizing effective communication and negotiation skills.

Overview

5
5
years of professional experience

Work History

Eviction Specialist Lead

Tenant Resource Center
04.2023 - Current
  • Managed high-volume caseloads for timely eviction resolutions.
  • Analyzed tenant applications to identify issues and recommend solutions.
  • Facilitated communication between tenants and landlords to resolve disputes.
  • Conducted tenant interviews to provide support services.
  • Managed documentation, tracked outcomes and progress for all eviction cases in Dane county with accuracy and confidentiality.
  • Fostered tenant relationships through in-person interactions.
  • Trained and onboarded new staff in best practices for tenant support and case management techniques.

Administrative Assistant

Schmidt Landscape Services, Inc.
03.2022 - 04.2023
  • Utilized cloud database system to prepare invoices and update client information.
  • Investigated accounts receivables discrepancies.
  • Edited Google docs and Google sheets for inventory management and tracking.

Home Care Provider

Options In Community Living
07.2020 - 02.2021
  • Interacted kindly with a diverse group of patients and families resulting in establishment of long-term, professional relationships.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Education

High School Diploma -

Madison West High School
Madison, WI
06.2017

No Degree -

Madison Area Technical College
Madison, WI

Skills

  • Spanish Fluency & Interpretation
  • Crisis Management
  • Price & Income Verifications
  • Recordkeeping
  • Transporting Files
  • Eviction process expertise
  • Attention to detail
  • Lease interpretation
  • Trained in Wis Stat 704

Accomplishments

  • Helped distribute 35 million dollars of rental assistance by completing & processing rental assistance applications with accuracy and efficiency.
  • Trained in subsidized housing, tenant landlord law & legal processes.
  • Provided counseling to tenants and landlords about their right and responsibilities.
  • Presented on housing laws & eviction processes.
  • International Award Winning Athlete.

Timeline

Eviction Specialist Lead

Tenant Resource Center
04.2023 - Current

Administrative Assistant

Schmidt Landscape Services, Inc.
03.2022 - 04.2023

Home Care Provider

Options In Community Living
07.2020 - 02.2021

High School Diploma -

Madison West High School

No Degree -

Madison Area Technical College

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