Andrea Flathers
Peculiar,MO
Summary
Seasoned Durable Medical Equipment professional with a strong work ethic and compassionate patient first perspective. Detail-oriented with strong organizational and communication skills. Well versed in medical terminology, patient file maintenance and HIPAA regulations. Skilled in working under pressure, as an individual or in teams, and adapting to new situations. Works well with diverse patient populations and fosters trusting relationships to improve patient care. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Durable Medical Equipment Operations Manager
Doctors Equipment Service Inc.
09.2010 - 04.2020
- Supervised operations staff and kept employees compliant with company and accrediting agencies (JCAHO) policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers and patients to build connections and nurture relationships.
- Managed purchasing, inventory, sales, and customer account operations efficiently.
- Inspected, tested and calibrated medical equipment before installing.
- Maintained safe work environment and adhered to privacy regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
District Manager
Godfather's Pizza
01.1998 - 06.2010
- Supervised up to nine locations to enforce high-quality standards of operation.
- Generated financial and operational reports to assist management with business strategy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Shift Lead
Pasta Ventures
04.1995 - 09.1997
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
Education
Spanish Teacher Education
University of Missouri-Kansas City
Kansas City, MOHigh School Diploma -
Lee's Summit Sr. High School
Lee's Summit, MOSkills
- Productivity Improvement
- Policy and Procedure Implementation
- Superb Time Management Skills
- Leadership
- Regulatory Compliance
- Microsoft Office Expertise
- Interpersonal Communications
- Inventory Control
- Purchasing and Procurement
- Patient Training
- Patient Needs Assessments
- Medical Equipment Functionality
Timeline
Durable Medical Equipment Operations Manager
Doctors Equipment Service Inc.
09.2010 - 04.2020
District Manager
Godfather's Pizza
01.1998 - 06.2010
Restaurant Shift Lead
Pasta Ventures
04.1995 - 09.1997
Spanish Teacher Education
University of Missouri-Kansas City
High School Diploma -
Lee's Summit Sr. High School