Andrea Fleming
Troup,United States
Summary
Experienced Office Manager adept at overseeing daily operations, specializing in scheduling, customer care, and meticulous organization. Highly proficient in clerical duties, database management and committed to maintaining streamlined administrative processes. Skilled in team leadership, fostering a supportive work environment and enhancing efficiency. Seeking to leverage these abilities to contribute to a positive change and meaningful impact in my community.
Overview
22
22
years of professional experience
Work History
Managing Partner
All American Disposal Services
Troup, TX
01.2008 - 12.2023
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Maintained filing system for records, correspondence and other documents.
- Reviewed files and records to obtain information and respond to requests.
- Maintained accurate records of all transactions between customers and company representatives.
- Coded and entered daily invoices with in-house accounting software.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Established best practices for customer service initiatives.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Coordinated with internal departments to ensure efficient workflow.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences and department activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained professional network of potential clients and business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
Office Manager
Rightway Disposal
Whitehouse, TX
03.2002 - 01.2008
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Established work procedures or schedules to organize daily work of administrative staff.
- Monitored department budgets by tracking expenses against allocated funds.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
Education
Some College (No Degree) - Environmental Science
Tyler Junior College
Tyler, TXSkills
- Operations Management
- Business Development
- Customer Service Management
- Data Management/Administration
- Recordkeeping and Reporting
- Scheduling and Calendar Management
- Relationship Building
- Critical Thinking
- Professional and Courteous
- MS Office
- Payroll Understanding
References
References available upon request.
Timeline
Managing Partner
All American Disposal Services
01.2008 - 12.2023
Office Manager
Rightway Disposal
03.2002 - 01.2008
Some College (No Degree) - Environmental Science
Tyler Junior College
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