ANDREA TSETHLIKAI
Tucson,AZ
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
STAMP MEDICAL
Tucson, Arizona
02.2022 - Current
- Maintained confidential records relating to personnel matters.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Monitored inventory levels and placed orders when needed.
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Developed and implemented office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Assigned work and monitored performance of project personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed, scheduled and coordinated office functions and activities for employees.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Proposed or approved modifications to project plans.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office budget to handle inventory, postage and vendor services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Developed effective communication strategies between departments within the organization.
- Delegated work to staff, setting priorities and goals.
- Reviewed files and records to obtain information and respond to requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used judgment and initiative in handling confidential matters and requests.
- Interpreted and communicated work procedures and company policies to staff.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Produced thorough, accurate and timely reports of project activities.
- Provided training to new hires on office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Audit Assistant
Pascua Yaqui Tribe
Tucson, AZ
11.2019 - 02.2022
- Assisted in the analysis of operational and financial data during audit projects.
- Documented audit procedures and findings in accordance with company and regulatory requirements.
- Designed internal control policies to improve audit scores.
- Delivered superior level of customer service to small business clients.
- Assisted with the preparation of audit working papers, including gathering supporting documentation for testing purposes.
- Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Performed audits of operational and financial areas to check compliance.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Maintained up-to-date knowledge of accounting principles, auditing standards, and relevant laws.
- Prepared workpapers documenting all research performed during the course of the audit process.
- Reviewed internal audit controls.
- Collaborated with other members of the team in order to complete assigned tasks efficiently.
- Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
- Participated in meetings with clients to discuss audit results and recommendations for improvement.
- Assisted external auditors during annual audits by providing requested documents and information.
- Participated in the development of audit plans and schedules based on risk assessment outcomes.
- Prepared detailed reports highlighting audit findings and recommendations for improvements.
- Supported efficient accounting operations with high-quality administrative support.
- Wrote reports, authored papers and organized supporting documentation.
Education
MEDICAL ASSISTANT - MEDICAL
APOLLO COLLEGE
Tucson, AZ01-2005
AVIATION - AVIATION
US NAVY
Great Lakes, IL07-1996
High School Diploma -
SUNNYSIDE HIGH SCHOOL
Tucson, AZ05-1995
Skills
- Bookkeeping
- Staff hiring
- Vendor engagement
- Billing
- Meeting planning
- Report writing
- Policy development
- Supply management
- Budget administration
- Relationship building
- Training and coaching
- Employee supervision
- Organizational skills
- Proposal writing
- Office administration
- Conflict management
- Office management software
- Strategic planning
- Administrative support
- Workforce management
- Team bonding
- Contract administration
- Project management
- Data retrieval systems
- Performance improvement
- Customer relations
- Staff management
- Policy and procedure modification
- Documentation expertise
- Data entry
- Scheduling
- Customer service
- Event coordination
- Clerical support
- Workflow planning
- Office management
- Employee training
- Workflow optimization
- Information protection
- Scheduling and calendar management
Languages
Spanish
Professional
Certification
- HONORABLY DISCHARGED FROM US NAVY
- GOOD CONDUCT MEDAL OPERATION IRAQI FREEDOM 2003
Timeline
Office Manager
STAMP MEDICAL
02.2022 - Current
Audit Assistant
Pascua Yaqui Tribe
11.2019 - 02.2022
MEDICAL ASSISTANT - MEDICAL
APOLLO COLLEGE
AVIATION - AVIATION
US NAVY
High School Diploma -
SUNNYSIDE HIGH SCHOOL
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