Andrea Flournoy
Minden ,LA
Summary
Compassionate, hardworking, and dedicated job seeker committed to helping community members improve whole health wellness through support and education. Seeking to secure and maintain a full-time employment position that offers professional challenges utilizing interpersonal, effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Educational Substitute
Webster Parish School Board
08.2023 - Current
- Provided support during classes, group lessons, and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
Mental & Holistic Wellness Health Practitioner
ICU Incorporated
08.2021 - 08.2023
- Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
- Collaborated with healthcare team to support continuity of care and coordination of services.
- Developed appropriate treatment plans for patients, both in written and oral formats.
- Educated patients on preventive measures, healthy lifestyle and procedures to achieve optimum patient outcomes.
- Identified opiate-free pain control methods to reduce usage of overprescribed narcotics.
- Met with patients to discuss medical histories and current complaints.
Community Health Navigator
AmeriHealth Caritas Family Of Companies
07.2016 - 07.2020
- Helped vulnerable individuals navigate complex healthcare system.
- Addressed patient concerns and provided support to vulnerable demographics.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Developed and maintained relationships with community partners to build program scope.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Collaborated with external organizations to coordinate health and social services.
- Targeted specific community groups with wellness and disease management information.
- Created and distributed health-related education materials to improve program awareness.
- Set up community health education and promotion programs to reduce chronic conditions.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Identified gaps in care and assisted in closure of gaps.
- Maintained confidential health information according to state and federal regulations.
- Conducted in-home visits to provide supportive services.
- Collaborated with healthcare providers to drive continuity of care.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple patients with diverse needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assessed risk factors of patients and made referrals for further services.
- Provided patient and family education on available resources and self-care strategies.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Completed psychosocial evaluations and needs assessments.
- Coordinated patient discharge planning and follow-up care.
- Developed individual treatment plans and provided counseling to patients.
- Facilitated support groups for patients and families dealing with chronic illnesses.
Family Peer Support Specialist
AmeriHealth Caritas Family Of Companies
01.2016 - 07.2016
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Lead individualized and group counseling sessions with children and families.
Community Health Educator
AmeriHealth Caritas Family Of Companies
07.2014 - 01.2016
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
- Collaborated with other healthcare professionals to design and deliver health education services to clients.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Monitored health trends and data to identify health concerns and develop related health education initiatives.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
- Established and maintained partnerships with community organizations to promote health education programs.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Taught health education classes for community workers and members of public.
- Analyzed health data and created reports to present to community leaders and stakeholders.
- Educated and trained healthcare providers on health education practices for patients.
- Implemented health promotion campaigns to raise awareness of health-related issues.
- Provided technical assistance to healthcare providers and organizations to improve health education services.
Skills
- Multitasking and Organization
- Student Counseling
- Enforcing Classroom Rules
- MS Office
- Classroom and Activity Supervision
- Sound Judgment
- Teaching Life Skills
- Individual Tutoring
- Staff Collaboration
- Material Distribution
- Behavior Management
- Group and Individual Instruction
- Adaptable
- IEP Documentation
- Relationship Building and Management
- Organizational Abilities
- Verbal and Written Communication
- IEP Understanding
- Lesson Implementation
- Group Instruction
- Classroom Organization
- Activity Management
- Lesson Plan Implementation
- Problem-solving
- Active listening
- Interpersonal skills
- Adaptability
- Effective communication
- Microsoft Office Proficiency
- Health Coaching
- Care Plan Development
- Home Visiting
- First Aid Training
- Empathy and Compassion
- Substance Abuse Prevention
- Problem Solving
- Health Education
- Team Collaboration
- Motivational Interviewing
- Community Outreach
- Public Speaking
- Active Listening
- Relationship Building
- Social Services Application Assistance
- Problem-Solving
- Community Relations
- Nutrition Counseling
- HIPAA Guidelines
- Healthy Living Plans
- CPR and First Aid
Academic Profile
LSU Shreveport, LA
Disney University-Orlando, FL
IADT Orlando, FL
ULC, Sacramento, CA
Professional Development (Certifications/Accreditations)
Mental Health Practitioner
Official NLP Practitioner
Peer Support (Certified)
W.R.A.P (Certified)
Family Trauma Professional (CFTP)
Solution Based Counseling Practitioner
TFT Tapping Practitioner
Grief and Bereavement Counseling
Psychology of Domestic Violence
CBT Coach Practitioner
Timeline
Educational Substitute
Webster Parish School Board
08.2023 - Current
Mental & Holistic Wellness Health Practitioner
ICU Incorporated
08.2021 - 08.2023
Community Health Navigator
AmeriHealth Caritas Family Of Companies
07.2016 - 07.2020
Family Peer Support Specialist
AmeriHealth Caritas Family Of Companies
01.2016 - 07.2016
Community Health Educator
AmeriHealth Caritas Family Of Companies
07.2014 - 01.2016