Andrea Fore
Chesapeake,Virginia
Summary
Focused and experienced international student services professional with a comprehensive understanding of recruitment, admission processes, and visa regulations. Skilled in developing orientation programs and providing essential documentation support, coupled with a strong ability to navigate visa regulations and cultural adjustment challenges. Excels in cross-cultural communication, backed by extensive international living experiences. Dedicated to enhancing the academic and campus life of international students through effective problem-solving and relationship-building, grounded in the belief that fostering a better world starts with global education, which transcends borders and empowers individuals.
Overview
30
30
years of professional experience
Work History
Old Dominion University
Norfolk, VA
01.2022 - Current
- Assist and advise international students and scholars on employment policies and procedures related to visa and tax status.
- Prepare documentation for students and scholars related to on-campus employment and graduate assistantships, coordinating actions with the payroll and HR departments.
- Support students with the Social Security application process.
- Verify the employment eligibility of international students and scholars with the Department of Homeland Security through E-Verification systems.
- Maintain a database of all international employees, monitoring visa and employment authorization document expiration dates ensuring timely renewals and compliance with USCIS regulations.
- Manage the office budget, track expenses, and provide monthly financial reports to the Deputy Director.
- Maintain documentation records and filing systems, ensuring compliance with university and state regulations securing the highest score in the universities Record Management auditing process.
- Participate in hiring committees for office staff positions.
- Oversee office purchases and ensure adherence to the university’s contractual purchase policies.
- Advise departments on hiring procedures for international students and scholars through one-on-one consultations and virtual presentations.
- Successfully coordinate the tax filing season, guiding international students and scholars through the annual tax filing process via emails, webinars, tax preparation software, and in-person meetings.
- Assist international student-athletes in preparing documentation for ITIN applications per IRS requirements, reviewing application packages, and submitting on their behalf.
- Handle office purchases, service acquisitions, and guide the office reimbursement claims for travel and conference expenses to comply with university regulations.
- Organize annual events for over 300 international employees to update tax forms for the payroll department.
Educational Support Specialist II
Tidewater Community College
Norfolk, VA
07.2017 - 01.2022
- Provided front-line customer service support for a variety of new and prospective students via telephone and email, clarifying steps in the admissions application process, and maximizing enrollment.
- Identified problems, troubleshooting potential barriers to enrollment, providing solutions, along with accurate information to callers' inquiries concerning course registration, financial aid applications and results, holds, and submission of required documentation.
- Enhanced customer service delivery by applying best practices in CRM software use, leading to improved student enrollment processes.
- Provided information about college services and programs to potential students, including program admission requirements, and future career possibilities, leading students to proceed with their applications.
- Provided information about course schedules and prerequisites, helping students select proper courses according to students' needs.
- Proactively contacted prospective students and applicants based on CRM-defined criteria, ensuring the enrollment of additional students.
Substitute Teacher
Chesapeake Public Schools
Chesapeake, VA
01.2017 - 06.2017
- Followed teacher’s substitute lesson plans using existing instructional materials
- Translated lesson plans into learning experiences
- Integrated subject area content and technology as directed by lesson plans and/or teacher’s recommendation
- Maintained appropriate records, prepared reports for classroom teachers
Quality Assurance Specialist
GC Services
Chesapeake, VA
05.2001 - 09.2002
- Assessed/managed telephone operators' performance by writing performance reviews, coaching and training
- Provided orientation on Customer Relations
- Provided product information to unit managers
International Operator
GC Services
Chesapeake, VA
06.2000 - 05.2001
- Assisted customer placing international and domestic phone calls through former telecommunication company MCI WorldCom, providing pertinent product information
- Provided customer service to calling card users and Language Assistance - Portuguese
Elementary Teacher
Colegio Modelo
Sao Paulo, Brazil
11.1998 - 12.1999
- Assisted the students in the process of learning, creating activities, elaborating evaluations, coordinating events and conducting parent/teacher meetings
Preschool Coordinator
Colegio Criando e Recreando
Sao Paulo, Brazil
08.1995 - 11.1998
- Planned, developed, and implemented educational processes and teacher orientation.
- Coordinated events and conducted parent/teacher meetings
Education
Master of Science - Higher Education Leadership
Old Dominion University
Norfolk, VA05-2025
Bachelor of Arts - International Studies
Old Dominion University
Norfolk, VA12.2019
Bachelor of Science - Pedagogy
UNICAMP – University of Campinas
Campinas, SP, Brazil12.1994
Skills
- Microsoft Office Suite
- Adobe Acrobat
- Banner Systems
- Salesforce CRM
- Terradota
- Office management
- Budgetary planning
- Account reconciliation
- Event coordination
- Regulatory compliance
- Clerical support
- Travel coordination
- Team bonding
- Relationship building
- Multitasking
- Presentation skills
- Social Media
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited
Conferences
NAFSA- National Association of Foreign Students Advisors - New Orleans, May 2024
Internships
- Old Dominion University - Office of Intercultural Relations
- Old Dominion University - International Recruitment and Admisison's Office
Timeline
Old Dominion University
01.2022 - Current
Educational Support Specialist II
Tidewater Community College
07.2017 - 01.2022
Substitute Teacher
Chesapeake Public Schools
01.2017 - 06.2017
Quality Assurance Specialist
GC Services
05.2001 - 09.2002
International Operator
GC Services
06.2000 - 05.2001
Elementary Teacher
Colegio Modelo
11.1998 - 12.1999
Preschool Coordinator
Colegio Criando e Recreando
08.1995 - 11.1998
Master of Science - Higher Education Leadership
Old Dominion University
Bachelor of Arts - International Studies
Old Dominion University
Bachelor of Science - Pedagogy
UNICAMP – University of Campinas
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