Andrea Forst
San Antonio,TX
Summary
With nine years of experience in the healthcare industry, specializing in medical billing, I have worked as a patient access representative in an urgent care setting. Throughout my career, I have developed strong computer skills, excelled in customer service, and demonstrated proficiency in various office tasks. My drive and compassion inspire me to continuously acquire new skills and assume leadership roles. By leveraging my expertise and dedication, I am dedicated to making a positive impact in the healthcare field.
Overview
12
12
years of professional experience
Work History
Patient Financial Services Representative Lead
Christus Health
11.2022 - 01.2025
- Assists team with questions and account issues
- Lead level approval of adjustments and refunds
- Review escalated accounts and issues with insurance collections
- Worked collaboratively with supervisor and manager with additional work projects
- Supported financial stability of healthcare facility by consistently meeting collection targets.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Enhanced team productivity by training new staff on patient financial policies and procedures.
- Auditing accounts for accuracy and proper follow up
Senior Patient Access Representative
PROMPTU IMMEDIATE CARE
11.2015 - 11.2022
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Increased accessibility to healthcare services by assisting patients in navigating complex systems.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
BILLING CLERK
CDS SERVICES
07.2014 - 09.2015
- Provided the company with timely upkeep on patient and insurance billing and questions
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Supported accounts receivable by reconciling billing discrepancies, enhancing financial accuracy.
BILLING REPRESENTATIVE
TEXAS MED CLINIC
03.2013 - 05.2014
- Accurately entered procedure codes, diagnosis codes and patient information for insurance billing
- Completed and worked any insurance correspondence and corrected/disputed claims
- Provided all clinics assistance with any patient questions, insurance eligibility, and bills
- Received patient and insurance payments
- Reviewed and solved account and billing discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
- Audited and corrected billing and posting documents for accuracy.
Education
Associate of Liberal Arts - Business Administration
NORTHWEST VISTA COMMUNITY COLLEGE
San Antonio, TX01.2017
CERTIFICATE OF COMPLETION - Front office/Medical billing/coding
GOODWILL ACADEMY
San Antonio, TX01.2013
HIGH SCHOOL DIPLOMA -
Earl Warren High School
San Antonio, TX01.2005
Skills
- Meditech
- Epic
- Microsoft Office
- Medical Billing
- Medical Office Administration
- HIPAA compliance
- Customer service
- Patient registration
- Verbal and written communication
- Data entry proficiency
- Insurance verification
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
Additional Information
Proficient typing skills (average 70-80+ wpm), Excellent organizational and multi-tasking skills, Great focus, attention to detail, self-motivated, and responsible, Personal and professional integrity, Relationship and team building, Sound decision making, In-depth billing, medical terminology, HIPAA, insurance, and office and procedures knowledge
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Financial Services Representative Lead
Christus Health
11.2022 - 01.2025
Senior Patient Access Representative
PROMPTU IMMEDIATE CARE
11.2015 - 11.2022
BILLING CLERK
CDS SERVICES
07.2014 - 09.2015
BILLING REPRESENTATIVE
TEXAS MED CLINIC
03.2013 - 05.2014
Associate of Liberal Arts - Business Administration
NORTHWEST VISTA COMMUNITY COLLEGE
CERTIFICATE OF COMPLETION - Front office/Medical billing/coding
GOODWILL ACADEMY
HIGH SCHOOL DIPLOMA -
Earl Warren High School
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