Andrea Fortin

Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments, or documentation as needed.

Strategic planing and implementation of individual service plans and facilitates meetings pertaining to quality of services while overseeing satisfaction of services.

Managed case load of up to 26 individuals and families.

Maintained accurate records and full compliance with state and federal regulations and agency guidelines.

Designed individualized service plans and assisted adults with developmental disabilities to utilize services and resources in t he community.

Experience working with individuals who are high risk for chemical dependence, have significant medical needs and others that required both day services and mental health services..

New Hampshire certified instructor for Weekend Impaired Driver Intervention programs, Alcohol Substance Abuse Prevention Programs and the Phase II Multiple offender programs.

Coordinated referrals for addiction service's based on individual client needs and preferences.

Completed required documentation for department of motor vehicles, courts and insurance companies to meet deadlines.

Displayed sensitivity to cultural and linguistic needs of clients and families served.

Worked flexible hours; night, weekend and holiday shifts.

Demonstrated respect, friendliness and willingness to help whenever needed.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Generated reports and typed letters in Word and prepared Power Point presentations.

Handled client correspondence and tracked records to foster office efficiency.

Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.