Andrea Foster
Chester,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Consultant
Progressive Insurance
04.2023 - Current
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
Administrative Assistant
New Vision Church Of God
04.2021 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Suspense Coordinator
The Money Source
11.2016 - 02.2021
- Managed high volumes of transactions daily, balancing workload effectively while maintaining focus on quality service delivery.
- Conducted thorough reviews of daily suspense reports, verifying the accuracy and completeness of data entered.
- Demonstrated strong attention to detail by reviewing and reconciling suspense accounts on a regular basis, ensuring accurate account balances.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
Education
High School Diploma -
Chester County High School
Chester, SC05.2002
Skills
- Problem-solving abilities
- Administrative Support
- Teamwork and Collaboration
- Document Review
- Attention to Detail
- Customer service-focused
- Analytical and Critical Thinking
- Highly motivated
- Advanced oral and written communication skills
- Caseload Management
- Decision-Making
Timeline
Customer Service Consultant
Progressive Insurance
04.2023 - Current
Administrative Assistant
New Vision Church Of God
04.2021 - 04.2023
Suspense Coordinator
The Money Source
11.2016 - 02.2021
High School Diploma -
Chester County High School
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